Delivery Advisor

2 Weeks ago • All levels • Operations • Undisclosed

About the job

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back-end

Job Description

The Tesla Delivery Advisor is responsible for providing an exceptional ownership experience for new Tesla customers. Responsibilities include welcoming customers, managing delivery appointments, preparing vehicles, conducting new owner orientations, and ensuring accurate delivery information within the internal system. The role requires strong customer service skills, proficiency in Tesla products and services, and the ability to work cross-functionally with various teams. The Delivery Advisor will contribute to process improvement initiatives and maintain up-to-date knowledge of industry trends. The position is critical in ensuring a smooth and positive delivery process for Tesla customers.

Must have:

Excellent verbal skills
Exceptional customer service
Passion for EV industry
Cross-functional teamwork
Strong organization skills
Proficiency in English

Good to have:

Additional local languages
Experience in automotive industry

What to Expect

The Tesla Delivery team is committed to providing the best ownership experience possible to our customers. This position is a great opportunity to join a world class expanding technology company and have a direct impact on our delivery promise as customers take ownership of their new vehicles. The Delivery Advisor role is the direct point of contact for new customers preparing to take ownership.

What You’ll Do

Welcome customers to the Tesla family by making their journey to ownership a delightful experience.
Regularly update the internal system to ensure accurate and timely delivery information is available to management.
Prepare vehicles and host delivery appointments, including new owner orientations tailored to the individual customer’s needs and comfort level.
Support the Delivery Manager in delivery center operations, task completion and ensuring superior customer service.
Contribute ideas toward improving the Tesla delivery experience, as well as back-end processes and procedures.
Demonstrate a mastery of all Tesla products and services, as well as local incentives for EV owners.
Keep up with industry trends and best practices.

What You’ll Bring

Excellent verbal skills.
Consistent record of customer service excellence.
Enthusiastic and passionate about the changes in the personal transportation industry.
Ability to work cross-functionally with sales, service, logistics, and admin teams.
Ability to work across multiple systems.
Strong organization and time management skills.
Willingness to work on a flexible schedule, according to activity volume.
A valid driver’s license and an acceptable and safe driving record preferred.
Proficiency in English and other local languages required.

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