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Area Operations Staff

South Sulawesi, Indonesia (On-site)

Area Operations Staff

1 Month ago • 3-5 Years • Operations • Undisclosed

About the job

5 skills required for this role

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communication

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Job Description

The Area Operations Staff will manage all operational aspects related to Driver Partners within a designated area. Responsibilities include driver onboarding, troubleshooting technical and operational issues, community engagement (online and offline programs), and performance metric monitoring. The role involves handling driver support requests, coordinating training, and escalating complex issues to the Area Operations Supervisor. Proficiency in communication, problem-solving, and Excel/Google Sheets is essential. A degree is preferred, but fresh graduates are encouraged to apply.

Must have:

Handle driver support
Manage driver community
Conduct online/offline programs
Monitor operations metrics
Good communication skills
Problem-solving skills
Proficient in Excel/Google Sheets

Good to have:

Experience
Degree from top university
Social media literacy

About The Role

As an Area Operations Staff, you will conduct all aspect of operational activities related to Driver Partner in your designated area, including but not limited to driver community engagement, issue troubleshooting & escalation, and conduct online & offline programs.

What You Will Do

Handle driver support unit/walk in center in the area: onboarding, troubleshooting, attribute selling, issue escalation;
Manage driver community: coordination, training, troubleshooting, issue escalation;
Conduct online and offline program related to driver partners’ activities;
Monitor all operations metrics (Demand, Supply, Reliability, Service Level, Risk, etc), propose action plan, and escalate if necessary;
Coordinate with Area Operations Supervisor for day-to-day escalated issues around driver service

What You Will Need

Fresh graduate, having working experience is a plus;
Diploma/Bachelor degree with min GPA of 3.0, from top university is a plus;
Good communication skill and social media literacy;
Good critical thinking and problem solving skill;
Intermediate proficiency in Excel/Google Sheet;
Intermediate proficiency in spoken and written in English.

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About The Company

GoTo Group

202 Active Jobs

GoTo is the largest technology group in Indonesia, combining on-demand and financial services through the Gojek and GoTo Financial brands. It is the first platform in Southeast Asia to host these two essential use cases in one ecosystem, capturing a majority of Indonesian consumer household expenditure.

GoTo’s mission is to “Empower Progress” by offering an unparalleled selection of goods and services through a comprehensive merchant and partner network and promoting financial inclusion through its leading payments and financial services business.