Area Operations Staff
Job Summary
Job Description
- Handle driver support
- Manage driver community
- Conduct online/offline programs
- Monitor operations metrics
- Good communication skills
- Problem-solving skills
- Proficient in Excel/Google Sheets
- Experience
- Degree from top university
- Social media literacy
5 skills required
Job Details
What You Will Do
- Handle driver support unit/walk in center in the area: onboarding, troubleshooting, attribute selling, issue escalation;
- Manage driver community: coordination, training, troubleshooting, issue escalation;
- Conduct online and offline program related to driver partners’ activities;
- Monitor all operations metrics (Demand, Supply, Reliability, Service Level, Risk, etc), propose action plan, and escalate if necessary;
- Coordinate with Area Operations Supervisor for day-to-day escalated issues around driver service
What You Will Need
- Fresh graduate, having working experience is a plus;
- Diploma/Bachelor degree with min GPA of 3.0, from top university is a plus;
- Good communication skill and social media literacy;
- Good critical thinking and problem solving skill;
- Intermediate proficiency in Excel/Google Sheet;
- Intermediate proficiency in spoken and written in English.
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About The Company
GoTo is the largest technology group in Indonesia, combining on-demand and financial services through the Gojek and GoTo Financial brands. It is the first platform in Southeast Asia to host these two essential use cases in one ecosystem, capturing a majority of Indonesian consumer household expenditure.
GoTo’s mission is to “Empower Progress” by offering an unparalleled selection of goods and services through a comprehensive merchant and partner network and promoting financial inclusion through its leading payments and financial services business.
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