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Delivery Advisor

Metro Manila, Philippines (On-site)

Delivery Advisor

1 Hour ago • All levels • Administrative

About the job

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salesforce

Job Description

Tesla seeks a Delivery Advisor in Taguig to ensure a delightful ownership experience for new customers. Responsibilities include welcoming customers, updating the CRM system with delivery information, preparing vehicles and hosting delivery appointments, providing new owner orientations, supporting the Delivery Manager, contributing improvement ideas, demonstrating mastery of Tesla products and services, and staying current with industry trends. The ideal candidate possesses excellent verbal skills, a history of customer service excellence, enthusiasm for the automotive industry, cross-functional collaboration abilities, proficiency with multiple systems (Salesforce a plus), strong organizational and time management skills, and flexibility in scheduling. A valid driver's license and proficiency in English and a relevant local language are required.

Must have:

Excellent verbal and customer service skills
CRM system proficiency
Vehicle preparation and delivery expertise
Cross-functional collaboration
Strong organization and time management
Proficiency in English and local language

Good to have:

Salesforce experience
Knowledge of EV incentives

What to Expect

The Tesla Delivery team is committed to providing the best Ownership Experience possible to our customers. This position is a great opportunity to join a world class expanding technology company and have a direct impact on our delivery promise as customers take ownership of their new vehicles. The Delivery Advisor role is the direct point of contact for new customers preparing to take ownership.

What You’ll Do

Welcome customers to the Tesla family by making their journey to ownership a delightful experience.
Regularly update the CRM system to ensure accurate and timely delivery information is available to management.
Prepare vehicles and host delivery appointments, including new owner orientations tailored to the individual customer’s needs and comfort level.
Support the Delivery Manager in delivery center operations, task completion and ensuring superior customer service.
Contribute ideas toward improving the Tesla delivery experience, as well as back end processes and procedures.
Demonstrate a mastery of all Tesla products and services, as well as local incentives for EV owners.
Keep up with industry trends and best practices.

What You’ll Bring

Excellent verbal skills.
Consistent record of customer service excellence.
Enthusiastic and passionate about the changes in the personal transportation industry.
Ability to work cross-functionally with sales, service, logistics, and admin teams
Ability to work across multiple systems (experience with Salesforce is a plus).
Strong organization and time management skills.
Willingness to work on a flexible schedule, according to activity volume.
A valid driver’s license and an acceptable and safe driving record preferred.
Proficiency in English and fluency in relevant local language required

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