Director of Card Services

4 Days ago • 10 Years +

About the job

Summary_{By Outscal}

Payactiv seeks a Director of Card Services with 10+ years in card management roles. You'll lead card operations, ensuring a seamless client and cardholder experience. Proven ability to thrive in a mid-stage startup is crucial. Join our mission to empower workers with financial flexibility.

Who we are…

We are Payactiv, a FinTech company in the heart of Silicon Valley, devoted to giving workers access to their earned wages when they need them. Payactiv is the pioneer and industry leader in Earned Wage Access. We are the only Certified B Corporation and Public Benefit Corporation in our industry. Our app provides millions with financial services that help them avoid debt, manage their finances, and regain flexibility to pay for things on their own schedule.

Payactiv is seeking a Director of Card Services, based in our Milpitas CA office. In this new role, as the Director of Card Services, you have a unique opportunity to join a company that is making the world a better place. This person will work closely with the leadership team and will be responsible for the operations of card functions that are client and cardholder-facing.

What you will do...

Participate and support the card growth plan
Card content and collateral including web, app, collateral, and user notifications.
Paycard onboarding experience
Card IVR and customer service experience
Card issues reported at customer service and client support
Card reviews and complaints on social media including card declines
Paycard business analysis and client QBRs
Liaison between Paycard sales, onboarding, and account management