About the job

Summary_{By Outscal}

Sprinklr seeks a Director of Product Design to lead and scale high-performing design teams. This role requires experience in strategic direction, AI-powered user experiences, and cross-functional collaboration. Must-have skills include Strategic Design, AI-Driven UX, Design Management, and Cross-Functional Leadership.

About the job

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Job Description

Director of Product Design

What Does Success Look Like?

We are seeking an experienced Director of Product Design with a proven track record in leading and scaling high-performing design teams within fast-paced, innovative environments. In this role, you will drive the strategic direction of our design efforts, oversee the development of next-generation software solutions, and ensure the seamless integration of our design system with advanced AI capabilities.

Reporting directly to the Head of Product Design, you will collaborate closely with senior product, engineering, and business leaders to align design initiatives with organizational goals, foster a culture of design excellence, and elevate the overall impact of our design function across the company.

Key Responsibilities

Set Strategic Design Direction: Lead the development and execution of design strategies that align with business objectives and drive product innovation.

Enhance AI-Powered User Experiences: Spearhead the creation of cutting-edge, AI-driven user experiences that delight users and drive engagement.

Mentor and Develop Talent: Provide strategic mentorship and guidance to design teams, fostering growth and continuous development of individual contributors.

Oversee Design Operations: Manage the day-to-day operations of design teams, ensuring optimal performance, productivity, and alignment with organizational goals.

Drive Cross-Functional Collaboration: Act as a key strategic partner to senior product and engineering leaders, providing insights that shape product strategy and design outcomes.

Communicate with Executive Leadership: Clearly articulate design challenges, opportunities, and solutions to executive leadership, ensuring alignment and support for design initiatives.

Manage Design Resources: Oversee the allocation of design resources, managing capacity, velocity, and addressing roadblocks to ensure timely delivery of high-quality design work.

Inspire Innovation: Leverage your extensive design management experience to inspire and challenge the design team, pushing the boundaries of creativity and innovation.

Champion a Unified Design Vision: Align cross-functional teams around a cohesive design vision, ensuring seamless integration of design, product, and development efforts.

Who You Are

You are a visionary design leader with a deep passion for user-centered design and a relentless drive for excellence. You excel at the intersection of creativity and strategy, thriving in environments where you can make high-impact decisions. Your ability to lead through influence, foster a culture of innovation, and navigate the complexities of design within a dynamic, fast-paced environment sets you apart.

What You Will Bring To The Team

Strategic and Tactical Expertise: Demonstrated ability to think strategically and execute tactically in design management.

Business Alignment: Extensive experience in aligning design efforts with business objectives and user needs.

Cross-Functional Leadership: Proven ability to lead and inspire cross-functional teams, fostering collaboration and innovation.

Passion for User Experience: A deep commitment to delivering world-class user experiences and enterprise solutions.

Interest in AI and Emerging Technologies: A strong interest in how AI and emerging technologies can enhance design processes and outcomes.

Comprehensive Design Process Understanding: In-depth knowledge of the end-to-end design process, from concept to delivery.

Creative Problem-Solving: Exceptional problem-solving skills with a focus on applying creative thinking to business challenges.

Exceptional Communication Skills: Ability to effectively communicate complex design concepts to a variety of stakeholders, including executive leadership.

Adaptability and Agility: Thrive in a fast-paced, dynamic environment, managing multiple priorities with ease.

Extensive Software Design Experience: Significant experience in building and shipping software, with a strong grasp of design's technical dimensions.

Stakeholder Engagement: Extensive experience working directly with stakeholders and end users to inform and refine design decisions.

Leadership Experience: A minimum of 8-10 years of experience in product design management or a similar leadership role.

Our Employee Value Proposition (EVP)

Why You’ll Love Sprinklr:

We focus on our mission: Our mission is to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Our platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world.

We invest in our people: We believe every human has the potential to be amazing. We empower each Sprinklrite to achieve their personal and professional best, offering well-being programs, continuous learning opportunities, and more.

EEO - Our Philosophy: We are committed to ensuring that every employee feels they belong, operating in a judgment-free zone regardless of gender, race, ethnicity, age, lifestyle preference, and more. We value and celebrate diversity and believe we are stronger when we belong.

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.

Why You'll Love Sprinklr:

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.