Director, Strategic Account Management
About the job
SummaryBy Outscal
Responsibilities:
- Team Leadership & Development: Lead, mentor, and inspire a team of Account Managers to execute on growth and retention strategies. Foster a culture of collaboration, accountability, and excellence.
- Retention & Expansion Strategy: Drive the development and implementation of strategies focused on maximizing customer retention and expanding our footprint within strategic accounts. Ensure these strategies align with Brandwatch’s long-term goals.
- Customer Relationship Management: Guide your team in building deep, trusted relationships with executive-level decision-makers and influencers within the largest accounts to secure long-term partnerships.
- Tailored Solutions: Support your team in understanding the unique needs and challenges of each customer, crafting tailored solutions that enhance customer satisfaction and drive business outcomes.
- Performance Tracking: Monitor account performance metrics, customer satisfaction, and market trends, using these insights to continually refine strategies and improve outcomes for both the customer and Brandwatch.
- Contract & Renewal Oversight: Provide strategic guidance to your team during contract negotiations and renewals to ensure successful, timely execution and to capitalize on upsell opportunities.
- Cross-Functional Collaboration: Collaborate with internal teams such as sales, product, marketing, and customer success to ensure seamless execution of account strategies and overall customer success.
Qualifications:
- Leadership Experience: At least 2 years of experience managing and developing teams, with a focus on account management, customer success, or related fields in the software or SaaS industry.
- Proven Results: A successful track record of driving customer retention and account growth, especially within large, complex customer portfolios.
- Strategic Mindset: Ability to develop and implement strategies that drive long-term customer engagement and expansion.
- Industry Knowledge: Strong understanding of the social listening and consumer insights space, with knowledge of earned media and customer needs.
- Communication & Negotiation Skills: Excellent interpersonal, negotiation, and communication skills, with the ability to influence and engage at executive levels.
About The Company
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