Disney Store Lead Cast Member

1 Month ago • All levels • Operations

Job Summary

Job Description

The Lead Cast Member at the Disney Store is a management team member supporting the store's performance and representing the Disney brand. Responsibilities include leading visual merchandising, training and mentoring cast members, driving sales KPIs (sales, conversion, average guest spend, etc.), providing exceptional guest service, and ensuring store compliance. The role requires strong leadership, communication, and retail experience, with a passion for Disney and creating magical guest experiences. The Lead Cast Member is responsible for effective team management, achieving sales goals, and maintaining high standards of visual presentation and operational efficiency.
Must have:
  • Lead visual merchandising
  • Train & mentor cast members
  • Drive sales KPIs
  • Exceptional guest service
  • Ensure store compliance
  • Strong leadership skills
  • Passion for Disney
Good to have:
  • Retail management experience
  • First aid trained

Job Details

Job Summary:

The Lead Cast Member is part of the management team, and supports the store management team to drive the store’s performance. The Lead Cast Member represents the Disney brand, and engages Guests in magical experiences throughout the Store. Their standards are consistently high and they set the example for exceptional Guest Service. They are a mentor and a role model for Cast Members and work with the rest of the management team to create a high energy work environment, to drive the company’s initiatives and to achieve its goals.

Responsibilities:

  • Takes responsibility for company Visual Merchandising standards, to ensure the presentation of Stage, Backstage and Window Displays is outstanding
  • Leads and monitors Cast execution of Visual Merchandising standards using guidelines provided in delivery, markdowns, recovery and replenishment, and Stage moves, including checking correct POS
  • Teaches and guides Cast Members to ensure Disney Visual Merchandising standards are constantly achieved
  • Drives positive results in key performance indicators including sales, conversion, Average Guest Spend, Units Per Transaction, and Magic Touch and able to explain these KPIs to cast members
  • Drives Cast Members to achieve KPIs, such as GoWiths, through games and activities
  • Sets priorities and manages time effectively and efficiently
  • Able to stage manage, lead, and coach Cast Members to provide great Guest Service and prioritise tasks to achieve sales results
  • Represents the Disney Brand, leading by example to provide Guests with Magical Experiences
  • Mentors, trains and coaches Cast Members to develop their ability to provide Magical Service
  • Actively approaches guests in a warm and friendly manner, listens and asks questions to identify and meet Guests’ needs
  • Coaches Cast Members to identify opportunities to surprise and delight Guests of all ages using Disney product knowledge and Storytelling
  • Keeps up to date with Disney Knowledge through use of store tools and resources, encourages team to do the same, and builds team knowledge through effective training
  • Tailors approach to each Guest, and learns quickly when facing new requests or challenges. Uses information to find solutions remembering the Most Important Policy and to always put the Guest first
  • Plan, manage and monitor effectiveness of scripted and non-scripted events for Guests in both one-on-one and group settings
  • Drives the performance of the team to achieve and improve Magic Touch (Mystery Shop) results
  • Assists Store Management team to ensure Store’s total compliance to Disney Policies, Store Operating Procedures and local employment law (including Health and Safety Procedures, Loss Prevention, and cash handling)
  • Ensures integrity of the brand by monitoring and maintaining Disney Store grooming guidelines and standards of behavior
  • Champions Disney sponsored events that integrate the Disney brand into the local community (Volunt’EARs) initiatives that give back and have a positive impact
  • Processes delivery in a fast and accurate manner following all guidelines and achieving process goals
  • Achieves shrinkage results and ensures accuracy when completing Stock Inventory Counts and tasks
  • Responsible for implementing a consistently high standard of Administration
  • Able to assume key holder responsibilities observing Disney policies and procedures
  • In certain Stores, it may be a requirement to be first aid trained, to comply with regulations

Basic Qualifications:

  • Passionate and knowledgeable about Disney and sharing facts and stories
  • Enthusiastic about providing customer service to guests of all ages
  • Warm, approachable and able to communicate well with Guests and team
  • Able to work well within a management team to achieve results (experience of responsible role within a management team desirable)
  • Retail management or supervisor experience preferred
  • Basic business acumen (a basic understanding of what impacts commercial results in retail)
  • Excellent organisation and prioritisation skills
  • Experience of training or guiding other team members
  • Able to entertain Guests of all ages, especially children
  • Highly Professional appearance
  • Attention to detail and accurate with administration

Preferred Qualifications:

Good standard basic education including maths and English

Additional responsibilities and duties will be assigned based on the needs of the business.

Similar Jobs

Light Speed Studios - Lead QA

Light Speed Studios

California, United States (On-Site)
2 Months ago
Techland - Junior Data Analyst

Techland

Warsaw, Masovian Voivodeship, Poland (On-Site)
1 Month ago
Google - Account Manager, Nordics Retail, Northern Europe

Google

Dublin, County Dublin, Ireland (On-Site)
1 Month ago
TruPlay Games - FP&A

TruPlay Games

Austin, Texas, United States (On-Site)
4 Months ago
Cloudhead Games - Senior Environment Artist

Cloudhead Games

British Columbia, Canada (Remote)
1 Month ago
Tesla - Service Advisor

Tesla

Erfurt, Thuringia, Germany (On-Site)
3 Months ago
Hawk Eye Innovations - Match Operations Assistant - Liège

Hawk Eye Innovations

Liège, Wallonia, Belgium (On-Site)
1 Month ago
Welevel - Operations Manager

Welevel

Munich, Bavaria, Germany (On-Site)
2 Months ago
Tesla - Business Operations Analyst

Tesla

Mumbai, Maharashtra, India (On-Site)
3 Months ago
Corsair - Store Manager

Corsair

Milpitas, California, United States (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

The Walt Disney Company - Producer - Part Time, ABC News Live

The Walt Disney Company

New York, New York, United States (On-Site)
1 Month ago
Magnopus - Producer, Virtual Production

Magnopus

Los Angeles, California, United States (Hybrid)
8 Months ago
SKYDANCE - Senior Pipeline Engineer

SKYDANCE

Madrid, Community Of Madrid, Spain (Hybrid)
10 Months ago
Amber - 3D Level Designer (Project Based)

Amber

(Remote)
2 Months ago
AppsFlyer - Marketing Manager

AppsFlyer

Bengaluru, Karnataka, India (On-Site)
8 Months ago
SciPlay - Art Director

SciPlay

Las Vegas, Nevada, United States (Hybrid)
1 Month ago
Techland - Lead VFX Artist

Techland

Warsaw, Masovian Voivodeship, Poland (On-Site)
2 Months ago
The Walt Disney Company - Senior Streaming Media Engineer

The Walt Disney Company

Glendale, California, United States (On-Site)
1 Month ago
Lighthouse Games - VFX Artist

Lighthouse Games

England, United Kingdom (Hybrid)
2 Months ago
AGS - American Gaming Systems - Social Media Specialist

AGS - American Gaming Systems

Las Vegas, Nevada, United States (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Oklahoma City, Oklahoma, United States

The Walt Disney Company - Lighting Artist

The Walt Disney Company

Burbank, California, United States (On-Site)
3 Months ago
NVIDIA - Senior Hypervisor and RTOS Engineer

NVIDIA

Santa Clara, California, United States (On-Site)
4 Months ago
ByteDance - Technology Strategy Expert

ByteDance

San Jose, California, United States (On-Site)
6 Months ago
Fluence - Sales Engineer/Senior Sales Engineer - Battery Energy Storage

Fluence

San Francisco, California, United States (Hybrid)
7 Months ago
Evolution - Bilingual In-Studio Game Presenter - Fluent Spanish & English Speaking A MUST

Evolution

Philadelphia, Pennsylvania, United States (On-Site)
9 Months ago
The Walt Disney Company - Software Engineer II - Front End/Roku

The Walt Disney Company

New York, New York, United States (On-Site)
1 Month ago
Universal Music - Coordinator, DSP Content

Universal Music

Nashville, Tennessee, United States (On-Site)
1 Month ago
Amazon Games - Senior Software Developer, Amazon Games AI

Amazon Games

San Diego, California, United States (On-Site)
5 Months ago
GoMotive - Senior Product Manager, Risk

GoMotive

United States (Remote)
3 Months ago
Milestone - Events Specialist

Milestone

Portland, Oregon, United States (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

Operations Jobs

Google - Strategy and Operations Senior Associate, Agency and Partner Go-to-Market

Google

New York, New York, United States (On-Site)
1 Month ago
Google - EHS Operations Program Manager, Compliance Safety Risk Management

Google

New Albany, Ohio, United States (On-Site)
1 Month ago
Sphere Entertainment Co - Supervisor, Employee Service Center

Sphere Entertainment Co

Las Vegas, Nevada, United States (On-Site)
3 Months ago
DraftKings - Part-Time Operations Associate

DraftKings

Boise, Idaho, United States (On-Site)
1 Month ago
DraftKings - Payment Operations Associate

DraftKings

Plovdiv, Plovdiv Province, Bulgaria (On-Site)
1 Month ago
Activate Games - Store Leader (Store Manager)

Activate Games

California, United States (On-Site)
1 Month ago
ByteDance - Cloud Technical Support

ByteDance

Singapore (On-Site)
2 Months ago
The Walt Disney Company - Disney Vacation Club Sales Coordinator

The Walt Disney Company

Anaheim, California, United States (On-Site)
1 Month ago
Netflix - Live Command Center Operations Lead

Netflix

Los Gatos, California, United States (On-Site)
1 Month ago
Scopely - Senior Executive Assistant

Scopely

California, United States (Hybrid)
3 Months ago

Get notifed when new similar jobs are uploaded

About The Company

From classic animated features and exhilarating theme park attractions to cutting edge sports coverage, and the hottest shows on television, The Walt Disney Company has been making magic since 1923, creating unforgettable stories that connect with audiences around the world. And we’re just getting started!

The key to our success…. The Cast, Crew, Imagineers and Employees who honor Disney’s rich legacy by stretching the bounds of imagination to create the never-before-seen, bringing unparalleled entertainment experiences to people of all ages. Begin a career that delivers unparalleled creative content and experiences to audiences around the world and just imagine the stories you could be part of…

What is #LifeAtDisney like? It’s a series of magical moments with cast members and employees developing and telling our stories in the most innovative ways. Whether it’s a day spent as a Disney VoluntEAR, or celebrating the release of a new interactive experience, retail product or movie, our days are filled with the knowledge that we are creating entertainment experiences the whole family can enjoy. Follow @DisneyCareers on Facebook, Twitter and Instagram for a peek behind-the-curtain, and discover how you could connect to a world of stories with Disney!

New York, New York, United States (On-Site)

New York, New York, United States (On-Site)

Burbank, California, United States (On-Site)

Celebration, Florida, United States (On-Site)

Buenos Aires, Buenos Aires, Argentina (On-Site)

Seattle, Washington, United States (On-Site)

Santa Monica, California, United States (On-Site)

Glendale, California, United States (On-Site)

Anaheim, California, United States (On-Site)

View All Jobs

Get notified when new jobs are added by The Walt Disney Company

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug