Driver Experience (Booking) Manager
About the job
SummaryBy Outscal
What You Will Do
- Work hand-in-hand with our driver-partners and regions team to identify and define their sources of friction throughout their day-to-day operations, ultimately understanding the partner's pain point.
- Provide recommendations and develop actionable strategies on how to anticipate, react, and respond to the frictions through data analysis and research, particularly on quantified metrics such as Booking Cancellation Rate, Earning per hour, and Defect Rate
- Manage strategic projects in collaboration with relevant internal teams, our driver-partners, and external stakeholders
- Facilitate communication, coordination, and alignment with respective stakeholders throughout the processes
What You Will Need
- At least 4 years of experience in a strategy or project management role at a tech company preferable from operation, supply chain, 3PLs
- Strong communication and project management skills with experience managing complex projects with multiple stakeholders
- Ability to lead and conduct analysis independently, including leveraging other teams such as Research, Product Management, etc.
- High level of precision and attention to detail to produce accurate sources of truth for management’s decision making
- Ability to move and execute quickly in a time efficient manner to allow for continual iteration is a core competency of our team
- Strong proficiency in Microsoft Excel and PowerPoint is a must; Proficiency with Data Query using SQL (Google Bigquery) or Python.
- Visualization, reporting, and dashboarding using BI tools such looker studio, tableau, metabase or spreadsheets (Google Sheets)
- Data Analysis using descriptive statistics (to analyze distribution, central point etc.)
About The Company
GoTo is the largest technology group in Indonesia, combining on-demand and financial services through the Gojek and GoTo Financial brands. It is the first platform in Southeast Asia to host these two essential use cases in one ecosystem, capturing a majority of Indonesian consumer household expenditure.
GoTo’s mission is to “Empower Progress” by offering an unparalleled selection of goods and services through a comprehensive merchant and partner network and promoting financial inclusion through its leading payments and financial services business.
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