Engineer, DRAM Business Enablement

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To provide the best candidate experience with our high application volumes, we limit applications to a total of 10 over 6 months. 

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What You'll Do

Samsung Device Solutions America is seeking an Engineer, DRAM Business Enablement.  Be motivated self-starter to manage the customer selection of Samsung for DRAM-based memory solutions being used in a breadth of applications.  You will be focused on successful engineering engagement to drive the lead supplier position for design-in and qualification, from technical program management to customer relationship management to engineering debugging in a collaborative environment.  You will interact with sales team members and internal stakeholders to maintain alignment with customer objectives and foster deeper engagement and relationships.

Having held a related engineering role in the past as an Application Engineer is a plus.  Having been a customer with deep technical interactions with a supplier is a plus.  Being in a role related to chipset bring up and debugging, technical problem solving, system architecture, memory interface design and development, or platform validation is a plus. 

• Experience in supporting consumer server, PC & consumer DRAM products to customers and enabling products: DDR based memory DIMMs, discrete LPDDR and DDR DRAM component, MCP and modules, and some Flash solutions.
• Understand customer requirements for DRAM product design-in and working with Samsung HQ in Korea to provide solutions and suggestions.
• Support joint-qualification by managing memory testing in the customer memory lab.
• Support self-qualification activity and understand DRAM SI/PI and timing analysis measurements.
• Controlling and following up on PCN (Product Change Notice) and organizing QTR (Quarterly Technical Review) and presenting roadmaps and market outlooks.
• Develop subject matter expertise needed to provide first-line technical or operational issue resolution as needed to drive to closure.
• Synchronize with Samsung business teams to assure that the Samsung Technical strategy is fully aligned with our Business strategy.
• Manage critical relationships with key customer decision makers
• Demonstrate leadership through influencing, relationship building, customer focus, efficiency, excellent communication skills, and self-development
• Ability to communicate at various management levels

Location: Hybrid at least 3 days in office in Austin, Texas and remainder of time to work remotely

Job ID: 42304

What You Bring

• Bachelors in Electrical, Computer Science or related Physical Science with 3+ years of experience or Masters in Electrical, Computer Science or related Physical Science with 1+ years of Industry Experience or PhD in Electrical, Computer Science or related Physical Science with 0+ years of Industry Experience Preferred.
• Professional work experience in semiconductor technology, or memory field with customer facing responsibilities
• Solid experience with supporting DRAM memory products.
• Familiar with DRAM architecture, DRAM memory types
• Familiar with system RAS features Engineering Support for Tier 1 DRAM customers and their ODMs
• Organize technical communication with customers in order to do problem solving in place and help to set up verification procedure and condition for the issue duplication and improvement
• Background in Signal Integrity/Power Integrity (SI/PI) and timing measurements.
• Strong communication skills.
• Leadership skills for driving customer enablement strategies and debug activities.
• Some travel required, both international and domestic.  Approximately 1-2 times per year, subject to customer needs.
• Background in DRAM memory design or system architecture
• Understanding of semiconductor manufacturing and fab processes
• Customer support experience for DRAM products and Strong verbal and written communications.
• Prior experience as an Applications, Development, Design, or Validation Engineer, or a related technical role.
• Fluency in Korean is a plus   
• You’re inclusive, adapting your style to the situation and diverse global norms of our people.
• An avid learner, you approach challenges with curiosity and resilience, seeking data to help build understanding.
• You’re collaborative, building relationships, humbly offering support and openly welcoming approaches.
• Innovative and creative, you proactively explore new ideas and adapt quickly to change

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