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Field Operations Manager

Info-stretch-corporation

Utah, United States (On-site)

Field Operations Manager

2 Days ago • 3-5 Years

About the job

Summary_{By Outscal}

About the job:

As a Field Operations Manager at Apexon, you will be responsible for hiring, training, and supervising a team of skilled technicians and Energy Advisors to conduct direct installations, site assessments, and air sealing. You will also manage scheduling operations, inventory control, and ensure the team has the necessary tools and products to complete installations efficiently. This role involves providing technical support to crews, resolving customer complaints, and approving installation summary sheets. You will also be responsible for setting and tracking energy savings goals for the team and assisting with performance reviews and disciplinary action as needed. The role requires experience in field management of multiple crews, strong communication and problem-solving skills, and proficiency in Microsoft Office and data entry systems.

Must have:

High school diploma or equivalent with 5 years of continuous work experience
Associates degree or higher with 3 years of continuous work experience
Experience in field management of multiple crews
Ability to handle a wide work variety and work in a fast-paced environment
Must be a detail-oriented, organized, self-starter
Ability to identify and resolve project application issues
Proficient in Microsoft Office, specifically Word, Excel, and Outlook
Strong data entry skills in tracking systems/databases
Ability to analyze and interpret data and solve practical problems
Knowledge of mathematical concepts

Good to have:

Building science & design
Building envelope
Weatherization
Building maintenance, home inspection
HVAC, lighting, controls, renewable energy
Knowledge of construction tools
Experience in customer service, sales, and/or field work
Salesforce experience

Perks:

Health Insurance with Dental & Vision
401K Plan
Life Insurance, STD & LTD
Paid Vacations & Holidays
Paid Parental Leave
FSA Dependent & Limited Purpose care
Learning & Development

Description

Position at Apexon

About Apexon:

Apexon is a digital-first technology services firm specializing in accelerating business transformation and delivering human-centric digital experiences. We have been meeting customers wherever they are in the digital lifecycle and helping them outperform their competition through speed and innovation.

Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited opportunities digital offers. Our reputation is built on a comprehensive suite of engineering services, a dedication to solving clients’ toughest technology problems, and a commitment to continuous improvement.

Backed by Goldman Sachs Asset Management and Everstone Capital, Apexon now has a global presence of 15 offices (and 10 delivery centers) across four continents.

We enable #HumanFirstDIGITAL

Role Description:

You’ll be responsible for (Responsibilities):

Position Duties and Responsibilities:

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

Embrace and operate within our core values.
Hire, train, and supervise a group of skilled technicians and Energy Advisors to conduct direct installations, site assessments, and air sealing
Creation and management of 30-60-90 training for new hires
Identify and schedule internal and external training opportunities to develop staff
Supervise the scheduling coordinator; responsible for all scheduling operations to include air sealing, direct install, and site assessment appointments
Control product and inventory management to ensure staff has all tools and energy efficiency product to complete installation efficiently
Conduct announced and unannounced inspections of field personnel to monitor their performance on a weekly/monthly basis in order to maintain quality and customer service
Support multiple crews in multiple locations conducting field operations with troubleshooting, customer issues, and logistics
Provided technical assistance to crews
Be responsible for inventory control of DI product, individual tools, and team tools
Conduct combustion safety retesting and project post inspections
Resolve customer complaints
Approve installation summary sheets and verify that all work is complete and documented
Coordinate with the program project coordinator to ensure entry of all projects into the database
Set and track energy savings and other performance related goals for Energy Advisors and installation crews
Approve all timesheets, expense reports, and leave requests for assigned personnel
Assist with performance review writing and presentation to the assigned personnel
Assist with conducting disciplinary action as required
Other duties and responsibilities may include:
Collaborate with program management to share best practices and continually improve operations.
Provide assistance with marketing strategy.
Prepare monthly and quarterly reports for clients and Franklin executives.
Perform and teach combustion safety testing, air sealing work, and direct installation. Conduct site assessments, direct installations, and air sealing appointments as needed
Basic Qualifications
High school diploma or equivalent with 5 years of continuous work experience in the electric or natural gas utility industry, facilities management, HVAC design or sales, residential, commercial, and/or industrial lighting, or conservation and energy management.
Associates degree or higher with 3 years of continuous work experience in the electric or natural gas utility industry, facilities management, HVAC design or sales, residential, commercial, and/or industrial lighting, or conservation and energy management.
Ability to communicate effectively, both verbally and in writing with customers, clients, and employees
Experience in field management of multiple crews
Must be able to handle a wide work variety and work in a fast-paced environment
Must be a detail-oriented, organized, self-starter, and have an ability to prioritize workload
Ability to identify and resolve project application issues with customers and trade allies
Proficient in Microsoft Office, specifically Word, Excel, and Outlook
Strong data entry skills in tracking systems/databases
Ability to analyze and interpret data and solve practical problems
Knowledge of mathematical concepts such as fractions, percentages, and ratios

Desired Qualifications:

Background preferred in one or more of the following: - Preferred
Building science & design
Building envelope
Weatherization, or related fields
Building maintenance, home inspection
HVAC, lighting, controls, renewable energy
Knowledge of construction tools - Preferred
Experience in customer service, sales, and/or field work – Preferred
Salesforce experience - Preferred

Licenses & Certifications:

Valid driver’s license and reliable transportation
BPI certification

Travel Requirements:

Willingness to travel up to 80% of the time, including occasional overnight travel

You’ll have (Qualification & Experience):

Bachelor's Degree in related field is required.

Don’t worry if you don’t check all the boxes; we’d still love to hear from you.

Our Commitment to Diversity & Inclusion:

Did you know that Apexon has been Certified™ by Great Place To Work®, the global authority on workplace culture, in each of the three regions in which it operates: USA (for the fourth time in 2023), India (seven consecutive certifications as of 2023), and the UK.

Apexon is committed to being an equal opportunity employer and promoting diversity in the workplace. We take affirmative action to ensure equal employment opportunity for all qualified individuals. Apexon strictly prohibits discrimination and harassment of any kind and provides equal employment opportunities to employees and applicants without regard to gender, race, color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.

You can read about our Job Applicant Privacy policy here Job Applicant Privacy Policy (apexon.com)

Our Perks and Benefits:

Our benefits and rewards program has been thoughtfully designed to recognize your skills and contributions, elevate your learning/upskilling experience and provide care and support for you and your loved ones.

As an Apexon Associate, you get continuous skill-based development, opportunities for career advancement, and access to comprehensive health and well-being benefits and assistance.

We also offer: