Floorhost/Receptionist

Line of Service

Industry/Sector

Specialism

Management Level

Job Description & Summary

Office Management
Job Description
Floorhost/Receptionist 

Job title
Floorhost/Receptionist 
Level

Reports to
Office Manager or Office Services Senior Associate/Associate
Supervises
NA
Location

Position summary
To handle reception area activities.
 Serves as the first point of contact with the firm and the office for visitors and callers.
  Handle all internal and external inquiries and carry out administrative activities of the front office.

Primary duties and responsibilities
Financial
Adhere to the allocated budget for the administrative function of the office

Customer
Greet visitors, arrange relevant passes  and make sure all callers and visitors are dealt with promptly, courteously and accurately
Ensure visitors are made comfortable, met on a timely basis by their host, shown to the appropriate room and assisted with parking if relevant.

Internal Process
Floorhost
Managing floor operations eg.
 cleaning, FM, meeting rooms, hourly floor checks
Fills up the CAFM form/App for any facilities/maintenance issues
Checks meeting room bookings day before for full day, wrong floor etc - liaise with staff directly or advises Central Floorhost.
 Deals with daily issues if EA cannot handle.

Check occupancy against bookings on assigned floor/s
Sits when not on cover at floor host receptions
Maintain visitor logs
Manage Parking Validators Logs
Coordinate with mailroom for outside delivery/courier services with the help of Office administrators
Perform general maintenance of the reception area
Coordinate with Security where relevant
Act in accordance with regulations
Perform other administrative duties as required (eg.
 Issuing PwC access cards)
Answer queries from visitors and callers, and refers them to the appropriate person
Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed

Learning and Growth
Work towards being a high quality internal service provider and ensure that all administrative support requirements are being met
Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed
Knowledge, skills, and abilities
Education
High school certificate (equivalent) or Bachelor’s degree

Language
Fluency  in spoken and written English, proficiency in Arabic is an advantage, French is a plus 

Overall Experience
Min 3 years of experience in customer service related role such as front desk or receptionist role

Specific Skills 
Experience with a professional services firm is an advantage 

Knowledge and Skills
Strong organizational skills
Excellent oral communication and interpersonal skills
Must possess a professional telephone manner
Demonstrated ability to work under pressure
Demonstrated ability to work on own initiative
Demonstrated team player
Must possess a warm, friendly and professional demeanor
Basic PC skills on excel and word
Basic keyboard skills (at least 25 wpm)

Education (if blank, degree and/or field of study not specified)

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date