Human Resources Manager

3 Weeks ago • 10 Years + • Human Resource • $80,000 PA - $130,000 PA

Job Summary

Job Description

GlobalStep seeks an HR Manager to oversee all aspects of employee lifecycle management for its 150-person QA testing team in Dallas. Responsibilities encompass employee records & compliance (offer letters, onboarding, employment checks, terminations), policy management (travel, benefits, security), payroll & timekeeping, employee relations (conflict resolution, performance management), reporting & strategic insights (HR metrics, workflow optimization), and facilities management (daily operations, maintenance). The ideal candidate will have 10+ years of HR experience, including 5+ years as an HR Manager, with a strong background in contact centers and BPOs, expertise in high-volume recruitment, and a proven ability to foster a positive work environment. This role requires daily on-site presence in Richardson, TX.
Must have:
  • 10+ years HR experience (5+ as Manager)
  • Contact center & BPO background
  • High-volume recruitment expertise
  • Texas employment law knowledge
  • Proficient in HRIS & timekeeping systems
  • On-site presence in Richardson, TX

Job Details

Summary

GlobalStep has recently opened a 20,000-square-foot facility in Dallas alongside its corporate offices. The HR Manager will play a key role in supporting GlobalStep’s Games QA Test Centre of Excellence, ensuring the quality assurance and testing of cutting-edge, unreleased games from some of the biggest names in the gaming industry.

In this role, you will oversee all aspects of employee lifecycle management for a team of 150 passionate, gaming-savvy professionals committed to delivering exceptional gameplay experiences. This is a rare opportunity to contribute to the expansion of one of the world’s leading game service providers.

We are seeking an energetic and people-focused HR leader who can foster a positive, engaging environment for the testing team while ensuring compliance with company policies and regulatory standards.

Responsibilities

  1. Employee Records & Compliance:
  • Responsible for offer letters, onboarding, employment checks and retention strategies
  • Manage employment contracts, terminations, and contractor/freelancer management, ensuring compliance with federal, state (Texas) and local labor laws and regulations.
  • Maintain accurate employee records and ensure confidentiality in handling sensitive documentation.
  1. Policy Management:
  • Must be a “Master of Policies” including Travel, Security, Benefit packages, etc.
  • Maintain and communicate HR policies to employees and leadership.
  • Develop, implement, and monitor HR policies (e.g., travel, benefits).
  • Ensure policies are adhered to across the organization and take corrective actions for violations.
  1. Payroll & Timekeeping:
  • Oversee onboarding processes, including payroll setup and collection of employee information.
  • Monitor attendance, manage timekeeping systems, and address discrepancies as needed.
  1. Employee Relations & Compliance:
  • Foster a welcoming, open-door policy to provide guidance and support to employees at all levels.
  • Function as a mediator for workplace conflicts, fostering resolution and a positive workplace environment.
  • Address performance issues and collaborate with managers to drive positive outcomes.
  • Serve as a trusted HR partner to the senior management team, offering proactive and personalized solutions.
  • Oversee employee exits, conduct thoughtful exit interviews, and manage offboarding processes.
  1. Reporting & Strategic Insights:
  • Prepare and deliver HR metrics and reports to senior leadership, including data on turnover, compliance, and retention.
  • Develop and optimize HR workflows, policies, and procedures to align with company growth and compliance standards.
  1. Facilities & Operations Management:
  • Take ownership of daily office operations, addressing facility needs (e.g., equipment troubleshooting, security protocols, and workspace maintenance).
  • Serve as a visible, on-site leader, fostering a positive, well-managed workplace environment.
  • Manage logistical responsibilities such as opening, closing, and ensuring the smooth operation of the facility.
  1. Organizational Growth & Leadership:
  • Collaborate with the SVP of Client Services and leadership teams to align HR initiatives with operational objectives.
  • Support employee development, career growth, and workplace engagement initiatives.

Requirements

Location: Must reside in the Dallas, TX area and be willing to work on-site in Richardson, TX daily (non-negotiable).

  • Over 10 years of HR experience, including 5+ years as an HR Manager.
  • Extensive background in contact center and BPO environments, specializing in high-volume recruitment for both contract and permanent positions.
  • Proven expertise in daily, face-to-face employee engagement and HR operations.
  • Hands-on, proactive HR professional who takes an active role in managing HR tasks to ensure smooth operations and direct employee support.
  • Collaborative team player who values organizational expertise while bringing fresh insights, knowledge, and a willingness to learn.
  • Strong understanding of Texas and federal employment laws and regulations.
  • Proficient in HRIS and timekeeping systems.
  • Strategic problem-solver with a proactive, tactical approach.
  • Bachelor’s degree in HR, Business Administration, or equivalent experience.
  • Proficiency in MS Office (Outlook, Excel) and HRIS tools.

Salary Range

$80-130K+

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About The Company

GlobalStep focuses on the success of its clients’ digital products, applications and platforms through a comprehensive ecosystem of services that span the full product lifecycle. We enable our clients, from Fortune 100 to start-ups, to drive revenue and create high impact digital experiences. Our services include Product Design, Development and Deployment, Digital Assurance, Product Localization, Analytics & Insights, and Customer Support & Monetization.

Our specialized gaming practice helps over 200 game studios across the world deliver amazing, immersive games to their customers across all platforms. We help develop, test and localize games. Our analytics & insights practice enables game development teams around the world to hone the digital experience to resonate with players. Our player support practice enables engagement and monetization.

With service locations and studios in North America, UK, Europe, and Asia, we have a tightly integrated services model across geographies and lines of services, all fully focused on enabling the success of our clients.

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