Instructional Designer

About the company:

Milestone Systems (part of Canon Group) is a software company, 1600 + employees in 25 countries. Leader in video management software providing actionable insights, our products can be found in 500,000+ customer sites worldwide from corner stores to critical infrastructure.

Are you passionate about designing impactful learning experiences? Do you have experience creating engaging, high-quality training materials? We’re hiring multiple talented individuals to join our team and help us develop learning content for both technical and commercial audiences.

About the Role

As a Learning Specialist, you will design and deliver cutting-edge training materials to a broad 
spectrum of audiences, ranging from internal Milestone employees to our partners and end 
customers. Your work will empower partners to achieve product certifications and build their 
confidence in selling, deploying, using, and maintaining Milestone solutions.

We are looking for an instructional designer to join one of our teams in Sofia, Bulgaria (hybrid mode of work).

Key Responsibilities

We expect team members to accomplish the following daily tasks with a high degree of independence while requiring minimal assistance throughout the development process:

• Produce eLearning courses and video tutorials that adhere to Milestone branding and Global Learning guidelines (including outlines, scripts, storyboards, graphics production, and UX design).
• Install and configure Milestone solutions on test and development systems to validate specific functionality and collect assets for content development, assessments, and simulation exercises.
• Work with subject matter experts to configure moderate to high-complexity systems and collect assets for content development.
• Coordinate with product & technology, technical communication, and product marketing teams to deliver on-time, consistent, and visible communications to our partner channel.

Essential Qualifications

• Impeccable English communication skills, including the ability to give and receive editorial feedback.
• Experience with video editing, graphic design, and eLearning rapid development tools. 
• The ability to distill complex topics down to essential knowledge.
• Experience crafting concise learner competencies and instructional objectives.
• Experience with managing stakeholders and subject matter experts. 
• A strong sense of curiosity and the investigative skills to uncover answers.
• A high degree of independence and familiarity working with remote colleagues.
• Flexibility in working schedule to accommodate global team meetings.

Preferred Qualifications

• A background or education in instructional design and training. 
• Familiarity with crafting successful internal marketing communications. 
• Familiarity with generative AI tools and utilities.
• Experience with community engagement, social media management, and moderation.
• Experience with IT networking and/or enterprise technology concepts.
• Familiarity with virtualization technology and Windows and Linux operating systems.
• Familiarity with HTML, CSS, and JavaScript.

Milestone People-First Benefits:

• Hybrid-friendly/flexible way of working
• Competitive salary and benefits
• 25 days vacation
• Employer covered luxury health and dental packages
• Best Doctors Insurance
• Public transport card sponsored by us or parking spot in the office
• Employer sponsored mobile phone and telecom subscription
• Compliments gift card 
• Food vouchers
• Multisport card covered by the employer
• Employee Assistance Program supporting mental health with Mindromeda

Application Process

Since we have multiple open positions, we will be conducting interviews on a rolling basis. We encourage interested candidates to submit their applications as soon as possible.

Ready to Join Us?

If you’re ready to make a difference and help others succeed through learning, we’d love to 
hear from you! Please submit your CV and portfolio of e-learning work.