INT VIP Account Manager
About the job
Summary
As a VIP Account Manager at Sporty, you'll cultivate strong relationships with high-value clients, ensuring their satisfaction and maximizing revenue. Responsibilities include providing personalized service, resolving client issues, fostering loyalty, collaborating with internal teams, analyzing data, staying updated on industry regulations, and ensuring data security. You will proactively support VIP players, monitor their activity, and participate in VIP-specific campaigns. The ideal candidate possesses iGaming experience, excellent communication skills, strong problem-solving abilities, and the capacity to work effectively under pressure in a team environment. Weekend work is required.
Must have:
- iGaming Account Management experience
- Excellent communication & presentation skills
- Strong problem-solving & proactive approach
- Ability to work under pressure & multitask
- Target-driven & willing to work weekends
- Fluent in English
Perks:
- Quarterly performance bonuses
- Flexible working hours
- Top-of-the-line equipment
- Referral bonuses
- 28 days paid annual leave
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Sporty's sites are some of the most popular on the internet, consistently staying in Alexa's list of top websites for the countries they operate in.
As a VIP Account Manager at Sporty, you will build and maintain strong relationships with our high-value clients, ensuring their satisfaction and overall experience.
You will be responsible for providing personalized and tailored services to our VIP clients, resolving inquiries, requests or issues, fostering customer loyalty, retention and maximizing revenue.
The VIP Account Manager will collaborate with different internal teams across the business.
Responsibilities:
. Building and maintaining strong relationships with VIP customers with the objective of retention and identifying opportunities to enhance their experience;
. Providing proactive support to VIP players, ensuring their needs are met promptly and effectively;
. Monitoring VIP player activity and engagement and working on VIP specific campaigns and promotions;
. Responsible for analysing data and internal reporting;
. Working closely with internal departments to ensure seamless communication and execution of processes, leading to best-in-class experience for VIPs;
. Staying updated with industry information, policies, and regulations in the iGaming sector;
. Ensuring data security;
Requirements:
. Previous experience as an Account Manager within the iGaming industry;
. Excellent communication and presentation skills;
. Outstanding problem-solving skills with a proactive approach;
. Have the ability to work under pressure, in a team environment and able to multitask with projects and tasks and adjust quickly to change and able to focus on new priorities;
. Strong drive to achieve and exceed targets;
. Willingness to work weekends;
. Fluency in English.
Benefits
Quarterly performance bonuses
Flexible working hours
Top-of-the-line equipment
Referral bonuses
28 days paid annual leave
Highly talented, dependable co-workers in a global, multicultural organisation
Our teams are small enough for you to be impactful
Our business is globally established and successful, offering stability and security to our Team Members
Our Mission
Our mission is to be an everyday entertainment platform for everyone
Our Operating Principles
1. Create Value for Users
2. Act in the Long-Term Interests of Sporty
3. Focus on Product Improvements & Innovation
4. Be Responsible
5. Preserve Integrity & Honesty
6. Respect Confidentiality & Privacy
7. Ensure Stability, Security & Scalability
8. Work Hard with Passion & Pride
Working at Sporty
The top-down mentality at Sporty is high performance based, meaning we trust you to do your job with an emphasis on support to help you achieve, grow and de-block any issues when they're in your way.Generally employees can choose their own hours, as long as they are collaborating and doing stand-ups etc. The emphasis is really on results.
As we are a highly structured and established company we are able to offer the security and support of a global business with the allure of a startup environment. Sporty is independently managed and financed, meaning we don’t have arbitrary shareholder or VC targets to cater to.
We literally build, spend and make decisions based on the ethos of building THE best platform of its kind. We are truly a tech company to the core and take excellent care of our Team Members.
Benefits
Quarterly performance bonuses
Flexible working hours
Top-of-the-line equipment
Referral bonuses
28 days paid annual leave
Highly talented, dependable co-workers in a global, multicultural organisation
Our teams are small enough for you to be impactful
Our business is globally established and successful, offering stability and security to our Team Members
Our Mission
Our mission is to be an everyday entertainment platform for everyone
Our Operating Principles
1. Create Value for Users
2. Act in the Long-Term Interests of Sporty
3. Focus on Product Improvements & Innovation
4. Be Responsible
5. Preserve Integrity & Honesty
6. Respect Confidentiality & Privacy
7. Ensure Stability, Security & Scalability
8. Work Hard with Passion & Pride
Working at Sporty
The top-down mentality at Sporty is high performance based, meaning we trust you to do your job with an emphasis on support to help you achieve, grow and de-block any issues when they're in your way.Generally employees can choose their own hours, as long as they are collaborating and doing stand-ups etc. The emphasis is really on results.
As we are a highly structured and established company we are able to offer the security and support of a global business with the allure of a startup environment. Sporty is independently managed and financed, meaning we don’t have arbitrary shareholder or VC targets to cater to.
We literally build, spend and make decisions based on the ethos of building THE best platform of its kind. We are truly a tech company to the core and take excellent care of our Team Members.
View Full Job Description
About The Company
Sporty Group is a consumer internet and technology business with an unrivalled sports media, gaming, social and fintech platform which serves millions of daily active users across the globe via technology and operations hubs across more than 10 countries and 3 continents.
The recipe for our success is to discover intelligent and energetic people, who are passionate about our products and serving our users, and attract and retain them with a dynamic and flexible work life which empowers them to create value and rewards them generously based upon their contribution.
We’re fortunate enough to have already built a capable and proven team of 500+ high achievers from a diverse set of backgrounds with a common thirst for excellence and we are constantly looking for more talented individuals to power our growth and serve our users further via their grit and innovation.
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