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Internal and Executive Communications Manager, Google Customer Solutions

California, United States (On-site)

Internal and Executive Communications Manager, Google Customer Solutions

1 Month ago • 7 Years + • Operations

About the job

3 skills required for this role

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team-player

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Job Description

As a member of the Executive and Internal Communications team, you will be part of a team which produces employee communications and events for Google executives. You will work with members of your internal client team on communications initiatives, projects and programs. You will support the work of the team to create strategic communications campaigns, come up with innovative ways to engage employees that are in tune with Google's culture, write communications, business update presentations and talking points. You will also collaborate with internal partners as needed across functions (PR, Policy, Legal, HR, Operations, etc.) and geographies. You will develop and execute the communications for the President of GCS and provide advisory support to the GCS Executive Team. You will be a problem-solver and analyse complex issues, break them down, and help the President of GCS communicate, using written and spoken channels (e.g., emails, blog posts, presentations, videos, etc.). You will be a member of the GBO internal comms team working to inform, inspire, and engage GBO employees globally with consistent messaging, stories of purpose, progress, and growth, reinforcing how the team and Google's innovation are enabling customer and partner success.

Must have:

Bachelor's degree or equivalent practical experience
7 years of experience in internal and executive communications with technology products or services
Experience in high-impact communications execution
Experience with change management in complex, fast-changing organizations
Ability to plan, work and maintain good judgment and execute on multiple projects simultaneously in an organized manner
Ability to maintain attention to detail, be an effective team player, meet project deadlines, and lead efforts across disciplines
Ability to drive consensus across a diverse set of stakeholders, including executive leadership
Excellent verbal/written communication and project management skills

Good to have:

Leading the communications program for a large organization

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Minimum qualifications:

Bachelor's degree or equivalent practical experience.
7 years of experience in internal and executive communications with technology products or services.

Preferred qualifications:

Experience in high-impact communications execution, including leading the communications program for a large organization.
Experience with change management in complex, fast-changing organizations.
Ability to plan, work and maintain good judgment and execute on multiple projects simultaneously in an organized manner.
Ability to maintain attention to detail, be an effective team player, meet project deadlines, and lead efforts across disciplines.
Ability to drive consensus across a diverse set of stakeholders, including executive leadership.
Excellent verbal/written communication and project management skills.

About the job

Google’s Global Business Organization (GBO) is the engine that powers Google’s full ecosystem of products and services. Google Customers Solutions (GCS) is the second largest organization within the GBO. It helps businesses “grow with Google'' by providing marketing solutions to help them acquire, onboard, grow and retain customers. GCS is the global leader in digital ads, empowering Small and Medium-sized Businesses (SMBs) with precision-targeted campaigns, data-driven insights and an AI-supercharged sales team.

In this role, you will develop and execute the communications for the President of GCS and provide advisory support to the GCS Executive Team. You will be a problem-solver and analyse complex issues, break them down, and help the President of GCS communicate, using written and spoken channels (e.g., emails, blog posts, presentations, videos, etc.).

You will be a member of the GBO internal comms team working to inform, inspire, and engage GBO employees globally with consistent messaging, stories of purpose, progress, and growth, reinforcing how the team and Google's innovation are enabling customer and partner success.

It's our job to help inform and educate users, advertisers, partners, opinion leaders--and our own employees--about the benefits of Google's products, our distinctive company culture/values, and our approach to the big public policy issues of the day. To succeed here, you'll combine creativity with organizational skills to manage multiple projects with tight deadlines simultaneously, as well as enjoy pitching to journalists, bloggers and commentators, or producing internal communications and events for our employees. Things happen quickly at Google and to get stuff done here you need to be an enthusiastic team player who can work cross-functionally and isn't hesitant to take risks or try new things.

The US base salary range for this full-time position is $130,000-$194,000. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about .

Responsibilities

Interact with and influence executives, and provide advice that reflects an understanding of their business and leadership/communication style.
Collaborate with internal partners as needed across functions (PR, Policy, Legal, HR, Operations, etc.) and geographies.
Build and deliver communications plans that integrate into the wider GBO and Google communications strategy. Take ownership of tactics and outcomes and measure their impact.
Interface closely with the internal communications team of the broader Global Business and Operations Organization (GBO) to inform, inspire, and engage GBO employees globally with consistent messaging, stories of purpose, progress, and hope, reinforcing how the team and Google's innovation are enabling customer and partner success.
Develop, write, and edit communications for executives, including emails and presentations, Frequently Asked Questions (FAQs), and presentations.

View Full Job Description

$130.0K - $194.0K/yr (Outscal est.)

$162.0K/yr avg.

Mountain View, California, United States

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About The Company

Google

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A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.