IS-Administrator - Lead

Summary
Kuda is a money app for Africans on a mission to make financial services accessible, affordable and rewarding for every African on the planet.

We’re a tribe of passionate and diverse people who dreamed of building an inclusive money app that Africans would love so it’s only right that we ended up with the name ‘Kuda’ which means ‘love’ in Shona, a language spoken in the southern part of Africa.
We’re giving Africans around the world a better alternative to traditional finance by delivering money transfers, smart budgeting and instant access to credit through digital devices.
We’ve raised over $90 million from some of the world's most respected institutional investors, and we’re rolling out our game-changing services globally from our offices in Nigeria, South Africa, and the UK.

Role Overview
The role involves managing IT service requests and incidents through an official ticketing tool. Key responsibilities include user provisioning (onboarding and off-boarding) and managing workspaces across platforms such as Azure, Google Workspace, Jira, Slack, Looker, and others. The position also includes overseeing third-party application integrations on Azure and managing integrations between Google and other cloud platforms. Additionally, the role ensures effective license management for cloud services and provides user support for tools like Xcally in the Kuda Contact Center. The role also requires developing and maintaining policies, procedures, and standard operating manuals for the team.

Responsibilities

• User and device access provisioning and management.
• Provide first and second level support for official collaboration and
• messaging tools.
• Manage requests and incidents on official IT Service Management ticketing tool.
• User provisioning (Onboarding and Off-boarding) and management of official workspaces: Azure, Google workspace, Jira, Nerve, Kuda Suites, Notion, Looker, Slack and other platforms for collaboration and messaging.
• Manage 3rd party application integration On Azure.
• Manage integrations from Google to other Cloud platforms.
• Ensure effective license management for applicable cloud services.
• Provide user support for Kuda Contact Center functional tools like Xcally.
• Develop and manage relevant, updated, functional policies and procedures as applicable to the team.
• Develop and manage functional standard operating manuals across all applicable processes.
• Ensure the availability of an updated asset register
• Put in place security configurations and settings across managed platforms in alignment with global standards.
• Maintain current IT & Compliance processes
• Identify system requirements, recommend technology purchases, plan, and implement services and technologies to improve security and efficiency
• Participate in disaster recovery testing exercises and business continuity planning for business-critical systems