IT Support Officer

Arηs is a fully independent group of companies specialized in managing complex IT projects and systems for large organisations, focusing on state-of-the-art software development, digital trust, cloud, data science, mobile development, machine learning and infrastructure services.

We are composed of 16 entities across 8 countries worldwide that are unified by the Arηs Group, with more than 2500 consultants. This corporate structure enables us to respond quickly to market changes and customer requests, and to communicate and make decisions without layers of bureaucracy.

Established in 2016, the Greek entity Arηs Developments Hellas aims to extend Arηs Group activities dedicated to the European market providing high-quality services in Software Development, covering the entire application development lifecycle.

• Ad hoc and pro-active support to all end users
• Register tickets in the Snow ServiceDesk a tool
• Inventory management
• Installation of office hardware and meeting systems
• Moderating meetings and events
• Onsite support for big events in Amsterdam and Zug
• Onsite support for the 60 users in Amsterdam with all IT-related issues
• Onboarding new joiners with their hardware, software and introduction to the systems and office
• Managing the Microsoft Intune and enrollment of all devices.
• The management of AD, Intune, Office 365, Adobe, Mobile and Internet providers.
• Installation and support of multiple banking applications
• Setting up a knowledge base and creating manuals
• Scrum Master for R1/R2 and Cyber Security

• Bachelor plus a minimum of  6 years of experience as support officer
• Knowledge of SNOW ServiceDesk
• Knowledge of Windows 11, Windows Server 2020, Active Directory / Exchange
• Knowledge of Finance software, MacOS, Office 365, FortiGate firewall
• Knowledge of Polycom and Lenovo meeting software
• Knowledge of Microsoft Intune, Microsoft Azure DevOps
• Presents excellent command of English, at least at C1 level