Junior Customer Support Representative (Onsite in Frankfurt)
About the job
Responsibilities:
- Handle and resolve a wide range of privacy related matters, including requests for data deletion, access, and portability, while ensuring full compliance with relevant laws.
- Maintain accurate records of all privacy related inquiries and their resolutions.
- Work collaboratively with relevant stakeholders to refine processes concerning the handling of privacy matters.
- Assist customers with technical issues related to game installation, performance, and network challenges.
- Provide timely and effective troubleshooting and problem resolution.
- Address and manage player reports, including in-game issues and bug reporting.
- Collaborate with the development team to relay and troubleshoot technical issues reported by players.
- Respond to general questions and inquiries from our website, ensuring customer satisfaction and engagement.
- Handle customer interactions across multiple channels, including email, chat, and social media.
- Maintain a high level of customer satisfaction through professional and courteous interactions.
- Document and update customer interactions and resolutions in the support ticket system.
Requirements:
- Excellent written and verbal communication skills in English.
- Strong problem-solving skills and attention to detail.
- Knowledge or interest in data privacy principles and relevant regulations, including but not limited to GDPR.
- Basic technical understanding related to game installation and performance troubleshooting.
- Ability to work independently and collaboratively as part of a team.
- Customer-focused attitude with a passion for helping others.
- EU work permit.
- Willingness to relocate to Frankfurt.
About The Company
Crytek is an independent videogame developer, publisher, and technology provider dedicated to pushing the boundaries of gaming with its cutting-edge 3D game development solution CRYENGINE. With headquarters in Frankfurt am Main (Germany) and studios in Kiev (Ukraine), and Istanbul (Turkey), Crytek has created multiple award-winning titles, including the original Far Cry, the Crysis series, Ryse: Son of Rome, Warface, The Climb, Robinson: The Journey and Hunt: Showdown. Crytek delivers fun and innovative gaming experiences for PC, consoles, and VR and continues to grow its reach in the games-as-a-service market. Every Crytek game is created with CRYENGINE, which can be used by anyone to create games.
For more information visit www.crytek.com - www.cryengine.com and www.huntshowdown.com
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