Lanham TSO Manager

Department Overview

The Motorola Solutions Federal Technical Center (FTC) is the premier subscriber depot dedicated to servicing two-way portable and mobile radio equipment. Located in Lanham, Maryland, the FTC is ISO 9001:2015 certified and Intrinsically Safe registered via Underwriter’s Laboratory quarterly inspections. The state-of-the-art facility offers a broad range of radio lifecycle support services designed to expand equipment functionality, and optimize the overall performance of the communication system.

Job Description

Lead a technical support team of 5 hourly employees responsible for facility, technical and engineering support. Identify technical and quality problems with the facility test equipment, participate with a sense of urgency in problem solving activities with product teams and test engineering teams across Motorola Solutions:

• Responsible for development of technical support team in aspects of knowledge base, technical skills, and leadership skills
• Responsible for repair analysis on customer returns, repair quality control performance and analysis, asset management, AI, and technician training
• Maintain calibration and asset management of test equipment to ensure reliability of test system performance
• Participate in improvement activities with the product team and test engineering teams to achieve reliability and continuous improvement
• Support new product introduction (NPI) for subscriber repair
• Collaborate with peers to ensure cohesiveness amongst teams
• Software programming skills, Analog and digital background preferred
• Knowledge in Visual Basic, Labview, TestStand, C/C++ , Phython programming language and oracle database is preferred
• Experience / knowledge of test systems hardware and software architecture
• Radio Frequency knowledge is preferred
• Experience with LTE
• Hands-on and technical skills in troubleshooting test solutions
• Analytical mind coupled with a systematic approach to problem-solving
• Strong interpersonal and communication skills
• Self-motivated and well-organized

Target Base Salary Range: $75,000 - $140,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

#LI-MM4

Basic Requirements

• Must have at least a Bachelor’s Degree in Electrical/Electronics Engineering or related field
• 2+ years experience

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!