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Manager, Virtual Mail

Oregon, United States (On-site)

Manager, Virtual Mail

2 Months ago • 2 Years + • Operations

About the job

2 skills required for this role

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leadership

innovation

Job Description

Description

About LegalZoom

LegalZoom has been providing accessible and affordable online legal services for over 20 years. Since 2001, we’ve helped millions of customers launch, run, and grow their businesses, secure their intellectual property, and protect their loved ones with estate planning documents.

As the industry leader in business formations, innovation remains at the center of all we do. LegalZoom employees are creative thinkers and problem-solvers who thrive on collaboration and embrace diversity, equity, and inclusion. Together, we’re working to make a positive impact on the world.

Where we work

In an effort to foster a better work-life balance, LegalZoom is committed to a remote-first work environment. Our Austin, Beaverton, Frisco, LA Metro, and SF Bay Area offices allow our Zoomers to collaborate with teammates and offer special onsite events, lunches, and more.

This position will be located in our Beaverton office.

Overview

You are the Operations Site Manager for LegalZoom Virtual Mail, responsible for managing a team of 26+ hourly employees and 2+ Assistant Managers based in our Fulfillment facility in Beaverton, Oregon. You will lead the team to consistently delight our customers, through flawless execution of our virtual mail fulfillment services and you will promote a safe and inclusive work environment. You will oversee a team that deals with millions of mail items that are scanned, digitized, and processed. This team also processes and deposits thousands of checks weekly for our customers. As a valued leader, you will be a key contributor in the execution of critical business strategic initiatives.

You will

Manage and build a high performing team of Virtual Mail Operators and Assistant Managers.
Lead the execution and delivery of all targeted business plan metrics across output, productivity, quality, cost, safety and people.
Provide ongoing leadership and mentorship to staff with a focus on high employee engagement, morale, collaboration, and retention of high performing staff.
Maintain health and safety standards and promote a positive health and safety culture on site.
Drive continuous process improvement and identify efficiencies in order to increase productivity.
Manage the labor planning process for the site to ensure the optimal staffing is met in order to consistently deliver our output, throughput, and customer delight goals.
Carry out leadership responsibilities in accordance with the organization's values, policies, and procedures.

You have

2+ years of relevant experience in an operations leadership role in manufacturing / logistics / supply chain, managing a large group facility (15+ hourly employees).
Ability to recruit, motivate, lead, and retain key employees
Experience operating in a large scale, fast pace, and process-driven environment.
Excellent business judgment with the ability to step back and look at long term vision for the department growth.
Demonstrated strong track record of problem solving and solid analytical skill with the ability to find solutions for a variety of operational challenges.
Proven experience and passion around driving high employee engagement and building high performance work teams.
High tolerance for ambiguity with the ability to work with minimal direct supervision.
Strong communication and interpersonal skills.

Remote employees should confirm that the internet service available has adequate bandwidth to support all work processes.

LegalZoom is a remote-first company and the national range for this role is ($81,000 - $105,000). Actual compensation offered will depend on several factors including but not limited to: geographic location, work experience, education, skill level, and/or other business and organizational needs. In addition, an annual bonus, incentive bonus and/or restricted stock units may be provided as part of the compensation package. You will also receive a full range of medical, financial, and other benefits as seen below.

● Medical, Dental, Vision Insurance

● 401k, With Matching Contributions

● Paid Time Off

● Health Savings Account (HSA)

● Flexible Spending Account (FSA)

● Short-Term/Long-Term Disability Insurance

● Plus other wellness benefits to include:

○ Fertility

○ Mental Health

○ One Medical

○ Fringe lifestyle benefits up to $250

Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Additionally, LegalZoom is enrolled in the E-Verify program. For additional information on E-Verify, please visit the links below.

https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf

https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf

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