Team Lead (Store Supervisor)

4 Months ago • 1-2 Years • Facilities Management

Job Summary

Job Description

Activate is looking for a Team Lead to join their Westminster store. Must have 1-2 years of experience in a similar role with strong customer relations focus and proven experience overseeing a team of 10+ individuals. You'll be responsible for ensuring positive customer experiences, training new employees, and leading by example.
Must have:
  • Customer relations
  • Team leadership
  • Previous experience
  • Store operations
Good to have:
  • Proficient tools
  • Microsoft Office
  • Inventory management
  • Problem solving
Perks:
  • Benefits package
  • Casual dress

Job Details

#Enter the Game – Activate, coming soon to Westminster!


Activate is a technology company building interactive gaming facilities across Canada and the US. We take entertainment into the future by fusing technology and physical activity to create live-action gaming experiences. We are looking to expand our store operations team with the addition of a Team Lead in Westminster on 14694 Orchard Pkwy. To learn more about us, click here and check us out on Instagram and Facebook @activategames.


The Team Lead at Activate works under the direction of the Store Leader. The primary responsibilities are to ensure customers receive a positive experience during their visit to Activate and to oversee all staff on shift, providing them with guidance and assistance as needed. They have overall expectations to lead by example, model behaviours around attendance, attitude, and attention to detail. This is a full-time permanent position.


Essential Duties and Responsibilities:

 

Customer and Store Operations

 

  • Responsible to answer phones and emails and capitalize opportunities to accommodate customer needs; troubleshoot challenges around bookings to secure them
  • Assist customer at check-in, completing daily cash out sheets accurately, creating and receiving invoices, taking payments, and perform overrides at check-in
  • Resolve customer complaints and escalate to the Store Leader as required
  • Effective communication to their team and customers of the status of the facility including each room to ensure the best customer experience
  • Aware of all Activate Programs, ensure they are applied in compliance with company standards

 

People Leadership

 

  • Train new employees, lead with knowledge, maintaining a key focus on customer success
  • Coach and foster relationships with incoming potential customers, existing employees and management
  • Oversee staff and delegate tasks, supporting them throughout the scheduled shift
  • Facilitate solution minded processes for customer questions, complaints and issues, lead and emulate Activate values

 

Maintenance and Inventory

 

  • Understand and assess maintenance requirements related to inventory management and componentry
  • Maintain the rooms by delegating cleaning, painting, and any required maintenance
  • Receive, track, and maintain inventory for all maintenance, merchandise, and vending products and communicate needs to the Store Leader
  • Identify maintenance needs and work with Store Leader on provisioning appointments when necessary, keep updated and accurate notes of related activities


Working Environment:

 

  • Capacity to lift and carry merchandise, supplies and equipment weighing up to a certain limit, as required for stocking shelves, organizing inventory, and completing store task
  • Capability to bend, stoop, and reach to access merchandise, perform cleaning and maintenance tasks, and ensure the overall presentation and organization of the store
  • While performing the duties of this job, you may be required to sit, stand, walk, reach with your hands and arms, stoop, kneel, crouch, crawl, and communicate with others for long periods of time
  • Must be capable of lifting weight up to 50 lbs. consistently and standing for extended periods, typically 8 hours
  • Must be able to work day, evening, and weekend shifts (ability to work various shifts starting as early as 8 a.m. and ending at 1 a.m. is required) 

 

The Qualifications:

 

  • 1-2 years of previous experience in a similar role with strong focus in engaging customer relations is preferred
  • Demonstrated collaborator and previous experience overseeing a team of 10+ is an asset
  • Proficient in the use of hand and power tools
  • Proficiency in Microsoft Office and related software is an asset

 

What’s in it for you?


✔️Competitive wage 

✔️Benefits package

✔️Paid time off

✔️Casual dress 

✔️Fun and dynamic work environment

✔️On-site parking


Successful completion of a criminal record check is a condition of employment for this position.

 

Activate is an equal opportunity employer. All qualified applicants will receive consideration for employment. Activate is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities. To request reasonable accommodation for a protected characteristic, contact hr@playactivate.com which is an email monitored for this purpose.

 

We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.

Similar Jobs

Feld Entertainment - International Tour Business Manager

Feld Entertainment

Amsterdam, North Holland, Netherlands (On-Site)
4 Months ago
ION - UK Holdings - India - 854

ION

Mumbai, Maharashtra, India (On-Site)
4 Months ago
Autodesk - License Compliance Inside Sales Executive, Vietnam

Autodesk

Ho Chi Minh City, Ho Chi Minh City, Vietnam (On-Site)
4 Months ago
Mattel  Inc  - Security Officer

Mattel Inc

New York, New York, United States (On-Site)
2 Months ago
Aristocrat Gaming - Mechanical Engineer - Quality Analyst

Aristocrat Gaming

Las Vegas, Nevada, United States (Hybrid)
2 Months ago
The Walt Disney Company - Service Engineer (Electrical, Mechanical & Environmental Engineering)

The Walt Disney Company

Hong Kong (On-Site)
3 Months ago
The Walt Disney Company - Construction Project Scheduler- Facility Asset Management(FAM)

The Walt Disney Company

Lake Buena Vista, Florida, United States (On-Site)
1 Month ago
Dmg - District Manager - Long Island

Dmg

United States (On-Site)
2 Months ago
Cloud Imperium Games - Workplace Operations Specialist

Cloud Imperium Games

Manchester, England, United Kingdom (On-Site)
7 Months ago
Google - Business Program Manager, Global Data Centers

Google

Pryor, Oklahoma, United States (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

NinjaVan - Fleet Supervisor

NinjaVan

Singapore, Singapore (On-Site)
4 Months ago
PwC - Audit Manager for Work on International EU Funded Projects

PwC

Sofia, Sofia City Province, Bulgaria (On-Site)
4 Months ago
PwC - Administrative - Practice Assistants CSG(MY)

PwC

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
2 Months ago
CAE - Embraer Instructor Pilot - Retention Bonus Eligible!

CAE

Dallas, Texas, United States (On-Site)
4 Months ago
Electronic Arts - Senior Accountant, Controllership, Europe

Electronic Arts

Lyon, Auvergne-Rhône-Alpes, France (Hybrid)
2 Months ago
Nintendo - Senior Advertising Specialist

Nintendo

Redmond, Washington, United States (Hybrid)
6 Months ago
NinjaVan - Fleet Supervisor

NinjaVan

Singapore, Singapore (On-Site)
4 Months ago
Nissan - Supvisor de Producción CIVAC

Nissan

Jiutepec, Morelos, Mexico (On-Site)
4 Months ago
ACA Group - DDQ Analyst

ACA Group

Pune, Maharashtra, India (On-Site)
4 Months ago
Take-Two Interactive - Global Payroll Tax Manager

Take-Two Interactive

New York, New York, United States (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Westminster, Colorado, United States

Universal Music - Coordinator, Sports & Gaming

Universal Music

Santa Monica, California, United States (On-Site)
3 Months ago
HP - Future Customer Experience Mechanical/Thermal Engineer

HP

Fort Collins, Colorado, United States (Hybrid)
3 Months ago
Whoop - Staff Data Science Tech Lead (Training)

Whoop

Boston, Massachusetts, United States (On-Site)
4 Months ago
ByteDance - Internal Communications Partner - AMS

ByteDance

Seattle, Washington, United States (On-Site)
2 Months ago
Paypal - Sr Product Design Manager

Paypal

San Jose, California, United States (Hybrid)
4 Months ago
Zoox - Senior/Staff Software Engineer - Simulation Workload Orchestration

Zoox

Seattle, Washington, United States (Hybrid)
4 Months ago
The Walt Disney Company - Sr Digital Product Manager

The Walt Disney Company

Seattle, Washington, United States (On-Site)
3 Months ago
Egnyte - Partner Marketing Manager

Egnyte

Spokane, Washington, United States (On-Site)
3 Months ago
Polygon Labs - Senior Protocol Engineer

Polygon Labs

United States (Remote)
5 Months ago
Netflix - Senior Design Engineer, Design Engineering

Netflix

United States (Remote)
3 Months ago

Get notifed when new similar jobs are uploaded

Facilities Management Jobs

Evolution - Equipment Support Specialist (On-site on Canning, Ezeiza)

Evolution

Buenos Aires, Buenos Aires, Argentina (On-Site)
8 Months ago
The Walt Disney Company - Senior Safety Professional- Project Hire

The Walt Disney Company

Anaheim, California, United States (On-Site)
2 Months ago
Nielsen Holdings - Procurement Analyst

Nielsen Holdings

Warsaw, Masovian Voivodeship, Poland (Hybrid)
4 Months ago
Playrix - Projects & Facilities Manager

Playrix

Ireland (Remote)
4 Months ago
The Walt Disney Company - First Officer

The Walt Disney Company

(On-Site)
2 Months ago
Patel greene - STEP Intern

Patel greene

Tampa, Florida, United States (On-Site)
3 Months ago
Google - Data Center Facilities Technician, Controls

Google

(On-Site)
2 Months ago
Google - Onderhoudstechnicus Elektro

Google

Eemshaven, Groningen, Netherlands (On-Site)
3 Months ago
Scientific Games  - Facilities Maintenance Tech

Scientific Games

Alpharetta, Georgia, United States (On-Site)
2 Months ago
The Walt Disney Company - Operating Engineer - Roundhouse - Full Time

The Walt Disney Company

Anaheim, California, United States (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Taking entertainment into the future by fusing technology and physical activity together to create live-action gaming experiences.

Edmonton, Alberta, Canada (On-Site)

Winnipeg, Manitoba, Canada (On-Site)

Minnesota, United States (On-Site)

Rosser, Manitoba, Canada (On-Site)

Baltimore, Maryland, United States (On-Site)

Burlington, Ontario, Canada (On-Site)

Mississauga, Ontario, Canada (On-Site)

Winnipeg, Manitoba, Canada (On-Site)

Edmonton, Alberta, Canada (On-Site)

View All Jobs

Get notified when new jobs are added by Activate Games

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug