Member Experience Representative (Temp)

The Daily Wire is looking for a temporary Member Experience Representative to join our team for the holiday season! The Member Experience Representative is the frontline champion for our loyal members, ensuring their experience with our digital and consumer products is outstanding. They answer calls, provide in-depth product information about DailyWire+, Bentkey, Jeremy’s Razors, and more, all while helping our members by being informative, empathetic, and eager to solve problems quickly.

Think fast, find answers, and respond rapidly to member issues with a polite, empathetic, and professional manner.

Deeply understand all our products (DailyWire+, Bentkey, and our consumer products) to offer accurate guidance and troubleshooting.

Identify opportunities to upsell and cross-sell memberships or products that add value for our members.

Answer and manage incoming calls, emails, and chats with ease.

Memorize, recall, or research answers quickly to provide exceptional customer care.

Assess their needs and provide the correct answers, path, troubleshooting, or method for a positive experience.

Learn and follow all customer service procedures and policies.

Strive to meet and exceed personal and team targets, goals, and quotas.

Challenge yourself to find unique solutions where obvious ones don’t exist. Using policies as a shortcut isn’t good enough.

Record, organize and file customer interactions and profile/account changes meticulously.

Additional functions and requirements may be assigned by supervisors as deemed appropriate.

 

At minimum a High School Diploma or GED.

·       Previous experience in customer support, client services, sales, or a related field is a definite plus.

·       Excellent communication skills – you're a pro at phone conversations and real-time chat interactions. Exemplary written communication is a must.

·       Above average computer skills and experience with tracking/recording call information, filing documents, or updating customer profiles/accounts.

·       Master multi-tasker. Able to concentrate on multiple problems at once.

·       Time management pro. Excellent time management and prioritization skills.

·       Active listening skills. You can answer the phone, listen actively, relay information, and type basic information simultaneously.

·       Customer-focused! You're all about delivering positive customer experiences and finding resolutions.

·       KPI Chaser! You’re driven to maintain KPIs and are unsatisfied being average

$20 - $20 an hour

Reports to: Member Experience Lead

Start date: Immediate

Employment type: Full-time; Temporary; Non-Exempt

Compensation: Dependent upon experience

Benefits: Health insurance options (medical through Blue Cross Blue Shield; dental and vision through Guardian); Paid Time Off; 401k (5% match)

To learn more about Daily Wire, please visit the following Daily Wire Facebook and YouTube page links:

Not every company kicks off in a garage and expands into one of America’s fastest-growing conservative media outlets for news, opinion, and entertainment - but then again, no other company is the Daily Wire.

Built from the ground up by Ben Shapiro and Jeremy Boreing, the Daily Wire started as a side gig and morphed into a political news and commentary powerhouse in just 6 short years. Now, the Daily Wire is producing entertainment content, investigative journalism, and, of course, multiple chart-topping podcasts. Our team is constantly moving, innovating and growing. We adapt to any and all obstacles with a team of creative geniuses that are all aligned in creating unparalleled content that provides a voice for facts and for freedom. We don’t just echo whatever’s trending - we set trends. When you join the Daily Wire team, your finger isn’t just on the pulse. From The Ben Shapiro Show to Matt Walsh, and to the newsroom of some of America’s most influential writers, you are the pulse. And if that interests you, we’re all ears.

Reports to: Member Experience Lead

Start date: Immediate

Employment type: Full-time; Temporary; Non-Exempt

Compensation: Dependent upon experience

Benefits: Health insurance options (medical through Blue Cross Blue Shield; dental and vision through Guardian); Paid Time Off; 401k (5% match)

To learn more about Daily Wire, please visit the following Daily Wire Facebook and YouTube page links:

Not every company kicks off in a garage and expands into one of America’s fastest-growing conservative media outlets for news, opinion, and entertainment - but then again, no other company is the Daily Wire.

Built from the ground up by Ben Shapiro and Jeremy Boreing, the Daily Wire started as a side gig and morphed into a political news and commentary powerhouse in just 6 short years. Now, the Daily Wire is producing entertainment content, investigative journalism, and, of course, multiple chart-topping podcasts. Our team is constantly moving, innovating and growing. We adapt to any and all obstacles with a team of creative geniuses that are all aligned in creating unparalleled content that provides a voice for facts and for freedom. We don’t just echo whatever’s trending - we set trends. When you join the Daily Wire team, your finger isn’t just on the pulse. From The Ben Shapiro Show to Matt Walsh, and to the newsroom of some of America’s most influential writers, you are the pulse. And if that interests you, we’re all ears.