Operational Account Management

Description -

Job Summary

HP is the world’s leading personal systems and printing company, we create technology that makes life better for everyone, everywhere. Our innovation springs from a team of individuals, each collaborating and contributing their own perspectives, knowledge, and experience to advance the way the world works and lives.

We are looking for visionaries, like you, who are ready to make a purposeful impact on the way the world works. At HP, the future is yours to create!  Below are the job requirements for our "Customer Account Operation Manager" role

Unique mastery and recognized authority on relevant subject matter knowledge including technologies, theories and techniques. Contributes to the development of innovative principles and ideas. Successfully operates in HP's most complex disciplines. Provides highly innovative solutions. Leads large, cross-division functional teams or projects that affect the organization's long-term goals and objectives. May participate in cross-division, multi-function teams. Provides mentoring and guidance to lower level employees. Routinely exercises independent judgment in developing methods, techniques and criteria for achieving objectives. Develops strategy and sets functional policy and direction. Acts as a functional manager within area of expertise but does not manage other employees as a primary job function. 

Responsibilities

• Manages and nurtures operational business relationships of top-tier accounts, providing both strategic and operational insights.
• Serves as the primary escalation point for complex operational issues, leading cross-functional teams to resolve these challenges in alignment with customer and partner needs.
• Takes the lead in conducting comprehensive business analyses, identifying risks, and guiding the development of effective solutions.
• Advocates for customer and partner needs, offering critical business insights for strategic projects and providing recommendations for continuous improvement.
• Leads high-level operational performance reviews with customers and partners, driving the development and execution of improvement plans.
• Provides expert guidance on complex strategic operational matters to internal clients, including executives, ensuring alignment with organizational goals.
• Communicates operational process changes to both customers/partners and internal clients, while also managing the implementation phase.
• Provides mentorship to junior team members, fostering professional growth and ensuring alignment with account objectives.
• Utilizes data analytics to derive insights, monitors key performance indicators, and generates regular reports for key stakeholders.
• Develops clear performance metrics and objectives for the accounts, regularly reviewing progress and making adjustments as needed.

Education and Experience Required

• Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 10+ years of work experience, preferably in account management, business development, supply chain, customer service, or a related field.

• Typically 2-5 years of experience in support function.
• Experience on Global/regional accounts or large, complex domestic accounts.
• Project management experience preferred.
• Experience in contractual business management.

Preferred Certifications

• ITIL Foundation certification
• Certified Sales Operations Professional (CSOP)

Knowledge & Skills

• Excellent communication skills (e.g. written, verbal, presentation); mastery in English and local language as well as other languages as required.
• Excellent Leadership, negotiation and influence skills.
• In-depth understanding of core HP businesses and the revenue cycle.
• Expert knowledge of Microsoft Office tools, particularly Excel, Word, and PowerPoint.
• Strong project management, problem solving, and analytical skills.
• Strong ability to collaborate and network with other groups and functions to reach business objectives, in support of the customer/partner requirements.
• Strong ability to establish and maintain strong relationships with external customers/partners up to the Director level.
• Solid financial and business acumen.
• Proven ability to identify and implement customer-specific process improvements.

Cross-Org Skills

• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope

• Impacts large functions and leads large, cross-division functional teams or projects.

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Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement