Operations Assistant

Company:

Description:

We are seeking a talented individual to join our Advisory Operations team at Marsh. This role will be based in Norwich.

Please note, this will be a hybrid role with three days a week in the office expected per week, however full office attendance will be required during the initial onboarding period. 

The Role: Operations Assistant 

• Operations Assistants sit within the Advisory Ops team based in Norwich and provide front-line administrative support to delivery and sales colleagues within the Marsh Advisory practice. 
• The day-to--day job role involves processing invoice requests, preparation of sales contracts and administration of the Marsh Advisory time tracking system, as well as assisting colleagues with a wide variety of internal queries. 
• Whilst a background within a similar role would be ideal, we would also welcome applications from entry level candidates who have the right attitude and transferrable skill set. 

What can you expect? 

• The successful candidate will be involved in building strong working relationships with a variety of key stakeholders across the Marsh business. 
• Infrequent client contact will be required, however this is primarily an internally-focused role. 
• You will have the opportunity to work as part of a close-knit team, where you will be able to work with a high degree of autonomy and play a strong role in various critical processes. 
• You will have the opportunity to identify areas for process improvement and implement accordingly, with the support of your Line Manager. 
• There is also room for growth within the role, to expand on key tasks and responsibilities as part of owning and operating processes 
• Marsh will also support with professional development in relevant areas, including funding appropriate qualifications 

We will rely on you to: 

• Provide administrative support for delivery colleagues within Marsh Advisory, both directly on requests and by performing routine administration tasks 
• Process work assigned with accuracy and diligence, making sure to follow defined processes and making referrals and inquiries as appropriate to ensure work is processed right first time 
• Take account of and keep up to date with changing compliance and procedural requirements 
• Communicate with office leader/office leadership group and other consultants to ensure client satisfaction with office support service levels. 
• Assist with ad hoc firm requests or project related activities from time to time 
   

What you need to have: 

• Excellent written and verbal communication skills 
• The ability to work to set procedures within a strongly process-driven environment 
• The capability to manage your own workload while meeting agreed service levels and responding to changing priorities 
• Good level of education, especially strong proficiency with English and Maths 
• Good desktop PC skills, with the ability to pick up new systems quickly 
• Good working knowledge of Microsoft Office, especially Excel 
• Excellent attention to detail and visual accuracy skills, with a “right first time” mindset 
• A proactive, “can do” attitude and strong work ethic 
• The flexibility to travel to our London office, on occasion 

What makes you stand out: 

• Experience of working in a corporate environment within the financial services sector (banking, insurance, pensions etc), ideally in a role focused on administration or finance 
• Qualifications in relevant or similar fields (e.g. CertCII, CertRBCB) 

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.