Customer Success Associate

2 Months ago • 2 Years + • Customer Service

Job Summary

Job Description

The Customer Success Associate will manage relationships with customers at Corporations, Law Firms, or Small Businesses, providing legal and compliance services. This role involves delivering prompt and professional customer service through verbal and written communications, providing consultative services to determine customer needs, and proactively managing the order process while identifying cross-selling opportunities. The associate will also manage customer escalations, develop customer relationships, and strive to become a subject matter expert in the industry.
Must have:
  • Bachelor’s degree from an accredited college/university or equivalent.
  • Minimum of two years of B2B client/customer service experience.
Good to have:
  • Strong organizational, time management and multi-tasking skills
  • Ability to absorb product knowledge quickly
  • Experience generating add-on sales revenue preferred
  • Strong analytical and problem-solving skills
  • Proficient with Microsoft Office Suite applications

Job Details

We are currently seeking dynamic Customer Success Associates to join our growing teams across the country. CT (Corporate Trust) Corporation is the global leader of legal entity management, corporate compliance and due diligence solutions. Businesses and law firms around the world trust CT Corporation to manage their most critical business and legal compliance responsibilities.

In this role, you will have an opportunity to work with and manage the day to day relationships with our customers at Corporations, Law Firms, or Small Businesses to provide legal and compliance services. If you are looking to gain professional experience, learn a new industry and launch your career with a global organization, come join our team!

Responsibilities:

  • Deliver prompt and professional service to our customers (Small Businesses, Law Firms, or Corporations) through verbal and written communications

  • Provide consultative customer service; help to determine customer goals, compliance challenges, and business needs, while utilizing product and industry knowledge to provide solutions and initiate orders crucial to corporate legal compliance

  • Proactively manage the full-life cycle of the order process and drive cross-selling opportunities to promote additional offerings to meet our customer needs

  • Project manage, organize and prioritize high volumes of requests utilizing SalesForce and other internal systems to ensure timely and accurate response to customers

  • Manage your own customers and customer escalations and work across Customer Service function to complete or resolve customer requests

  • Develop and maintain positive working relationships with customers and other key partners

  • Strive to become a subject matter expert of the department, company and industry and maintain an aptitude for learning

Qualifications:

  • Bachelor’s degree from an accredited college/university or equivalent B2B client service experience

  • Strongly preferred minimum of two year of business-to-business (B2B) client/customer service experience; preferably consultative customer service experience working within the banking, insurance, hospitality, retail and/or legal industry

Preferred Knowledge, Skills or Abilities:

  • Strong organizational, time management and multi-tasking skills

  • Ability to absorb product knowledge quickly and process information to apply to customer needs

  • Ability to make sound business decisions and exercise discretion and judgment

  • Experience generating add-on sales revenue preferred

  • Strong analytical and problem-solving skills

  • Proficient with Microsoft Office Suite applications including Word, Excel, PowerPoint and Outlook

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA: $45,100 - $61,700

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About The Company

Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.  

Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. The company is headquartered in Alphen aan den Rijn, the Netherlands.

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