Customer Service Representative

1 Month ago • All levels • Customer Service

Job Summary

Job Description

We are seeking team-oriented individuals with personality, people skills, and high energy to join us as Customer Service Representatives. Responsibilities include greeting customers, answering phones, taking orders, and preparing pizza while providing excellent customer service. The role involves operating equipment, stocking ingredients, preparing products, receiving and processing telephone orders, and taking inventory. You will also be responsible for cleaning equipment and the facility. The job requires the ability to comprehend and give written instructions, communicate verbally with customers and coworkers, and process orders efficiently. Essential skills include quick and accurate arithmetic, making correct monetary change, verbal, writing, and telephone skills, motor coordination for precise movements, and computer keyboard or touch screen order entry. The role involves exposure to varying weather conditions, temperature changes, food odors, cornmeal dust, cramped quarters, hot surfaces, sharp edges, and moving mechanical parts. You will need good vision, hearing, and the ability to handle stress, perform repetitive tasks, work alone or with others, and make judgments and decisions.
Must have:
  • Personality, people skills, and high energy
  • Greet customers and answer phones
  • Take orders and prepare pizza
  • Provide excellent customer service
  • Operate equipment and stock ingredients
  • Prepare product
  • Receive and process telephone orders
  • Take inventory and complete paperwork
  • Clean equipment and facility
  • Communicate verbally with customers and coworkers
  • Make correct monetary change
  • Use computer keyboard or touch screen
Good to have:
  • Valid driver's license with a safe driving record
  • Access to an insured vehicle for delivery
  • Navigational skills to read maps and locate addresses
  • Ability to navigate adverse terrain and multi-story buildings
  • Carry pizzas, sides, and beverages during delivery
  • Drive within a designated delivery area
  • Travel between store and customer locations
  • Climb five or more flights of stairs during delivery
  • Far vision and night vision for driving
  • Ability to differentiate between hot and cold surfaces
  • Ability to add, subtract, multiply, and divide accurately and quickly
Perks:
  • Paid sick leave per Washington State law
  • Employer-sponsored medical benefits for qualifying full-time employees

Job Details

Company Description

Customer Service Representative

We are looking for team-oriented individuals with personality, people skills, and high energy! Our CSR’s greet customers, answer phones, take orders and prepare pizza while providing excellent customer service. 

This position pays $16.66 per hour, plus tips. We have Paid sick leave per WA State law. Qualifying full-time employees will be offered employer sponsored medical benefits.

Job Description

The following general description applies to all hourly store team members. Please read the detailed information listed below.


Job Duties

• Operate all equipment.
• Stock ingredients from delivery area to storage, work area, walk-in cooler.
• Prepare product.
• Receive and process telephone orders.
take inventory and complete associated paperwork.
• Clean equipment and fao1ily approximately daily.

Training
Orientation and training provided on the job.

Communication 510115

Ability to comprehend and give correct written instructions. Ability to commu-
nicate verbally with customers and co-workers to process orders both over the
phone and in person.

Essential Functions/Skills

Ability to add, subtract, multiply, and divide accurately and quickly {may use
calculator}. Must be able to make correct monetary change. Verbal, writing,
and telephone skills' 10 take and process orders. Motor coordination between


eyes and hands/fingers to rapidly and accurately make precise movements with
speed. Ability to enter orders using a computer keyboard or touch screen.

Work Conditions
EXPOSURE TO: Varying and sometimes adverse weather conditions when remov-
ing trash and performing other outside tasks. In-store temperatures range from 36
degrees in cooler to 90 degrees and above in some work areas. Sudden changes
in temperature in work area and While outside. fumes from food odors. Exposure
to cornmeal dust. Cramped quarters including walk-in cooler. Hot surfaces/tools
from oven up to 500 degrees or higher. Sharp edges and moving mechanical
parts.

SEINSING: Talking and hearing on telephone. Near and mid-range vision for
most in-store tasks. Depth perception. Ability to differentiate between hot and cold
surfaces.

TEMPERAMENTS: The ability to direct activities, perform repetitive tasks, work
alone and with others, work under stress, meet strict quality control standards,
deal with people, analyze and compile data; make judgments and decisions.

Physical Demands


STANDING: Most tasks are performed from a standing position. Walking
surfaces include ceramic tile "bricks" with linoleum in some food process areas.
Height of work surfaces is between 36”' and 48”.
WALKlNG: Walking is generally in short distances for short durations.
SITTING: Paperwork is normally completed in on office at a desk or table.
LIFTlNG: Bulk product deliveries are mode twice a week or more and are un-
loaded by the team member using a hand truck. Deliveries may include cases of
ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x
1.5'. Cases are usually lifted from floor and stocked onto shelves up to 72" high.

CARRYING: Large cons, weighing 3 pounds, 7 ounces, are corned from the
workstation to storage shelves. Occasionally, pizza sauce weighing 30 pounds
is carried from the storage room to the front of the store. Trays of pizza dough
are corned three at a time over short distances, and weigh approximately 12
Pounds. ~

PUSHING: Pushing is performed to move trays which are placed on dollies. A
stack of trays on a dolly is approximately 24” - 30" and requires a force of up
to 7.5 pounds to push. Trays may also be pulled.
CLIMBING, Team members must infrequently navigate stairs or climb a ladder
to change prices on signs, wash walls, perform maintenance. '
STOOPING/BENDING: Forward bending at the waist is necessary at the pizza assembly station. Toe room is present, but workers are unable to flex their knees
while standing at this station: Duration of this position is approximately 30 to 45
seconds at one time, repeated continuously during the day. Forward bending is
also present at the front counter and when stocking ingredients.

CROUCHING/SQUATTING: Performed occasionally to stock shelves and to
clean low areas.

REACHING: Reaching is performed continuously; up, down and forward. Work-
ers reach above 72" occasionally to turn on/off oven controls, change prices
on sign, and lift and lower objects to and from shelves. Workers reaching down
to perform such tasks as scooping cornmeal from a plastic barrel, or washing
dishes. Workers reach forward when obtaining toppings, ingredients, cleaning
work surfaces, or answering phones.

HAND TASKS: Eye-hand coordination is essential. Use of hands is continuous
during the day. Frequently activities require use of one or both hands. Shaping
pizza dough requires frequent and forceful use of forearms and wrists. Workers
must monipulo1e a pizza peel when removing pizza from the oven, and when
using the rolling cutter. Frequent and/or force of pinching is required in the as-
sembly of cardboard pizza boxes. Team members must be able to grasp cans,
the phone, the pizza cutter and pizza peel, and pizza boxes -

MACHINES, TOOLS, EQUIPMENT, WORK ALDS: Team members may be
required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.

In addition to the above, the following applies to team members in driver or store management positions.

Additional Information

Job Duties
Deliver product by car and then to door of customer; Deliver flyers and door hangers.

 

Requires
Valid driver's license with a safe driving record meeting company standards. Ac-
cess to insured vehicle which can be used- for delivery.

Essential Skills
Navigational skills to read a mop, locate addresses within designated delivery
area. Must navigate adverse terrain including multi-story buildings, private
homes, and other delivery sites while carrying product.

Physical Demands
CARRYING: During delivery, carry pizzas, sides and beverages while performing
“walking' and "climbing” duties.


DRIVING: Deliver pizzas within' a designated delivery area. A team member may
make several deliveries per shift.

WALKlNG: Delivery personnel must travel between the store and delivery vehicle
and from the delivery vehicle to the customer's location.

CLIMBING: During delivery of product, navigation of five or more flights of stairs may be required.
Work Conditions
EXPOSURE TO: Varying and sometimes adverse weather conditions when delivering product, driving and couponing.
SENSING: Far vision and night vision for driving.

Similar Jobs

Playtika - Technical Operation Specialist

Playtika

Israel (On-Site)
9 Months ago
Ansys - Lead R&D Engineer (Cloud Platform Developer)

Ansys

Waterloo, Ontario, Canada (Remote)
2 Months ago
Larian Studios - Gameplay Programmer

Larian Studios

Warsaw, Masovian Voivodeship, Poland (On-Site)
11 Months ago
lifechruh - Staff Quality Engineer

lifechruh

Edmond, Oklahoma, United States (On-Site)
9 Months ago
Accurate - Mid Level Fullstack Software Engineer

Accurate

Hyderabad, Telangana, India (Hybrid)
1 Year ago
Trackman - Customer Service Specialist (Tier 1)

Trackman

Hørsholm, Denmark (On-Site)
4 Months ago
Unbroken Studios - Customer Service Representative

Unbroken Studios

Marietta, Georgia, United States (On-Site)
1 Month ago
Lightcast - Senior Help Desk Technician

Lightcast

Dharmapuri, Tamil Nadu, India (Hybrid)
1 Month ago
Tesla - Customer Experience Specialist, Home Delivery

Tesla

England, United Kingdom (On-Site)
5 Months ago
Unbroken Studios - Customer Service Representative

Unbroken Studios

Charlotte, North Carolina, United States (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Team Liquid - Technical Director

Team Liquid

Utrecht, Utrecht, Netherlands (Hybrid)
1 Month ago
AiDash - Software Development Engineer - II DevOps

AiDash

Bengaluru, Karnataka, India (Hybrid)
8 Months ago
Bungie - Marathon Test Lead - Meta Gameplay Systems

Bungie

Bellevue, Washington, United States (Hybrid)
2 Months ago
Match Group - Sr. Software Engineer, Machine Learning Infrastructure

Match Group

Palo Alto, California, United States (Hybrid)
9 Months ago
NCR Atleos - PS Software Engineer III

NCR Atleos

Hyderabad, Telangana, India (Hybrid)
2 Months ago
Ion - Oracle Database Administrator, Italy

Ion

Italy (Hybrid)
9 Months ago
zoox - Senior/Staff Software Engineer - Simulation Traffic & Behavior Modeling

zoox

Foster City, California, United States (Hybrid)
9 Months ago
luxsoft - Temenos Developer

luxsoft

Pune, Maharashtra, India (On-Site)
3 Months ago
EveryMatrix - Middle Front End Developer

EveryMatrix

Chiang Mai, Thailand (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Tacoma, Washington, United States

BioFire - IS Capabilities and Communication Leader

BioFire

Salt Lake City, Utah, United States (On-Site)
2 Months ago
dun bradstreet - Revenue Accountant

dun bradstreet

Pennsylvania, United States (Hybrid)
4 Months ago
luxsoft - Senior QA Automation Engineer (Java/.NET)

luxsoft

Chicago, Illinois, United States (On-Site)
3 Months ago
Bright Machines - HR & Office Coordinator

Bright Machines

San Francisco, California, United States (On-Site)
1 Month ago
Rackspace Technology - Principal Backend Java Engineer

Rackspace Technology

United States (Hybrid)
1 Month ago
Adtran - Director Business Development OSA Government Sales North America

Adtran

Dallas, Texas, United States (On-Site)
3 Months ago
bytedance - Student Researcher (Doubao (Seed) - Foundation Model) - 2025 Start (PhD)

bytedance

San Jose, California, United States (On-Site)
9 Months ago
Vercel - Software Engineer, Accounts

Vercel

San Francisco, California, United States (Remote)
2 Months ago
Rippling - Field Marketing Manager, Startups

Rippling

San Francisco, California, United States (On-Site)
2 Months ago
high radius - Account Executive

high radius

Houston, Texas, United States (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Customer Service Jobs

smarsh - Enterprise Customer Success Manager

smarsh

London, England, United Kingdom (Hybrid)
3 Months ago
Toppan MErril - Customer Service Representative Associate

Toppan MErril

Chennai, Tamil Nadu, India (On-Site)
1 Month ago
Xsolla - Customer Success Manager

Xsolla

Baku, Azerbaijan (Hybrid)
2 Months ago
Lurkit - Support Specialist

Lurkit

Linköping, Östergötland County, Sweden (Remote)
2 Months ago
Thousand Eyes - Customer Success Manager

Thousand Eyes

Mexico City, Mexico (On-Site)
2 Months ago
SoftSwiss - Customer Support Specialist - Junior

SoftSwiss

Tbilisi, Tbilisi, Georgia (On-Site)
1 Month ago
Axel springer - Customer Engagement Specialist

Axel springer

Arlington, Virginia, United States (On-Site)
2 Months ago
Star schema - Customer Service Representative

Star schema

Columbus, Ohio, United States (On-Site)
1 Month ago
LegalZoom - Director of Customer Success

LegalZoom

Austin, Texas, United States (Hybrid)
2 Months ago
Modulate - Customer Support Manager

Modulate

Cambridge, England, United Kingdom (Hybrid)
3 Months ago

Get notifed when new similar jobs are uploaded