Order Operations Specialist

1 Day ago • All levels • Operations • Undisclosed

About the job

5 skills required for this role

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communication

revenue-recognition

cross-functional

timeline-management

team-management

Job Description

Tesla seeks an experienced Order Operations Specialist to lead its Order Operations team. This role involves managing vehicle sales and delivery processes, tracking orders from deposit to revenue recognition, collaborating with various departments (Sales, Delivery, Logistics, Operations), improving workflows, implementing automation, developing operational solutions for new business models, conducting performance reviews, managing multiple projects, creating internal process documentation, and participating in global projects. The ideal candidate will possess strong order operations/logistics experience, excellent time management and attention to detail, CRM system expertise, problem-solving abilities, and strong communication skills.

Must have:

Experienced in order operations/logistics
Exceptional time management & attention to detail
Strong understanding of CRM systems
Excellent problem-solving skills
Excellent communication skills

What to Expect

Tesla is seeking an experienced operations candidate to run its Order Operations team. The team owns a variety of processes related to vehicle sales and delivery, and tracks all orders from the point of deposit to revenue recognition. In addition to ensuring team success, this role is expected to collaborate with regional and functional management to ensure Order Ops is providing exceptional support to internal departments, creating the best customer experience possible.

What You’ll Do

Collaborate with key stakeholders in Sales, Delivery, Logistic and Operations to improve current work flow processes and minimize errors. Initiate and carry out automation programs to reduce manual effort and improve operational efficiency.
Provide and drive internal cross-functional operational solutions for new business models and sales initiatives to ensure effective implementation.
Establish regular performance reviews of new programs to track outcomes against goals.
Prioritize and manage multiple projects, while adhering to business-critical deadlines in a fast paced environment.
Develop Order Ops internal process documentation and guidance for customer facing teams
Participate in global projects as and when needed
Perform ad-hoc duties as assigned by line management

What You’ll Bring

Experienced within an order operations/ logistic or related role
Self-starter who possesses exceptional time management skills and has a great attention to detail
Strong understanding of CRM systems and a successful track record in leveraging IT resources to support more efficient sales-related processes
Demonstrated high levels of problem solving skills
Excellent communication skills, both oral and written
Proficiency in English and fluency in relevant local language required

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