People Operations Senior Specialist

4 Months ago • 3 Years + • Operations

Job Summary

Job Description

The People Operations Senior Specialist manages the end-to-end payroll cycle, ensuring accuracy, timeliness, and compliance with Singaporean regulations. Responsibilities include overseeing the employee lifecycle (onboarding to offboarding), developing and updating the employee handbook, streamlining payroll operations, improving process efficiency, and enhancing employee experience. This role requires close collaboration with various teams, handling payroll-related queries, conducting audits, and managing MOM surveys. The ideal candidate possesses in-depth knowledge of Singaporean payroll systems, labor laws, and HRIS software (e.g., Workday).
Must have:
  • Manage end-to-end payroll processing
  • Oversee employee lifecycle
  • Develop and update HR policies
  • Expertise in Singapore payroll laws
  • Proficient in HRIS software
  • Strong communication skills
Good to have:
  • Payroll experience in multiple countries (APAC)
  • Experience with Workday

Job Details

About The Role
The People Operations Lead (or Sr. Specialist) will be responsible for managing the end-to-end payroll cycle, ensuring payroll is processed accurately, on time, and in full compliance with government regulations. In addition, the role includes overseeing the entire employee lifecycle, from onboarding to job changes and offboarding. The individual will also play a critical role in developing and updating the employee handbook, ensuring policies are aligned with legal requirements and best practices. In the first six months, you will focus on streamlining payroll operations, improving process efficiency, and enhancing the overall employee experience across the organization.

What You Will Do

    • Independently oversee and ensure accurate monthly payroll processing, including statutory deductions (CPF, taxes), bonuses, and benefits, in full compliance with Singapore labor laws and internal company policies
    • Monitoring Employee Lifecycle (ELC) operation, ie administering and maintaining employee records in HRIS systems (e.g., Workday, OneGoTo), ensuring timely updates reflecting changes in salary, benefits, or tax information, including onboarding, offboarding, profile creation, and Expat services
    • Proactively address and resolve payroll-related queries from employees in a timely and professional manner,demonstrating expertise and ensuring minimal disruption to employees
    • Assist in payroll audits and implement process improvements to enhance payroll accuracy, operational efficiency, and scalability across the team
    • Work closely with PAC teams, Payroll vendors, and Accounting teams to develop ad-hoc financial and operational reporting as needed, ensuring alignment and data accuracy
    • Manage the completion and submission of MOM (Ministry of Manpower) Surveys related to payroll, employee compensation, and benefits, ensuring timely and accurate reporting in compliance with Singapore's regulatory requirements
    • Independently develop, update, and ensure compliance with internal HR policies and handbooks, ensuring they align with local labor laws, industry standards, and best practices. Clearly communicate policies to employees and ensure adherence across the organization

What This Role Needs

    • Minimum of 3 years of experience in People Operations, HR Operations, or Payroll Management, with a strong focus on payroll processing..
    • In-depth knowledge of Singapore payroll systems, tax laws, labour regulations, and statutory requirements
    • Proficiency with HRIS and payroll software, particularly  Workday or similar platforms
    • Exceptional attention to detail and the ability to manage and reconcile payroll data with a high degree of accuracy
    • Strong communication skills in English and Mandarin (spoken and written) to liaise effectively with employees, internal teams, and external vendors
    • Ability to independently troubleshoot payroll issues and resolve discrepancies efficiently
    • Understanding of labor laws related to People Operations in Singapore, including compliance with employment standards and benefits regulations
    • Advanced proficiency in spreadsheet applications (e.g., Excel, Google Sheets, LarkSheet) for payroll calculations, reporting, and reconciliation
    • Familiarity with managing payroll across multiple countries, especially in the Asia Pacific region, is a plus.
    • Strong analytical and problem-solving abilities to identify issues, suggest solutions, and implement corrective measures as necessary
    • Proven experience in creating and updating HR policies, employee handbooks, or internal guidelines is preferred
About The Team
As part of the People and Culture team, our purpose and our focus has always been always putting people first. Treat people as Human first, by listening to their needs and treating them with respect. Ensure that the process and technology we use helps maintain and build human connection at scale.We want to be co-creators in shaping the right workplace, culture and leaders for the future of GOJEK and help shape the direction of what we believe is the right way in treating our people.

About GoTo Group
GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.

About Gojek 
Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.

About GoTo Financial
GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.

GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.

#LI-GOTO
#LI-ONSITE

Similar Jobs

PwC - IN_Manager_Digital Strategy _IT Function Transformation _Advisory_Mumbai

PwC

Mumbai, Maharashtra, India (On-Site)
5 Months ago
Dream Games - Customer Support Specialist

Dream Games

İstanbul, Türkiye (On-Site)
8 Months ago
WebFX - Jr. React Developer

WebFX

Ann Arbor, Michigan, United States (On-Site)
6 Months ago
Fandom - Staff Accountant

Fandom

Poznań, Greater Poland Voivodeship, Poland (On-Site)
3 Months ago
ByteDance - Global E-commerce - Governance Operational Risk Analyst (Vietnam language)

ByteDance

Taguig, Metro Manila, Philippines (On-Site)
5 Months ago
The Walt Disney Company - Senior Manager, Contact Center Technology

The Walt Disney Company

San Antonio, Texas, United States (Remote)
2 Months ago
Keywords Studios (Player Support) - Trust and Safety Team Lead

Keywords Studios (Player Support)

Tokyo, Japan (On-Site)
1 Month ago
Rackspace Technology - Sales Operations Analyst

Rackspace Technology

India (Remote)
5 Months ago
Sphere Entertainment Co - Director of Live Event Production

Sphere Entertainment Co

Burbank, California, United States (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Nintendo - CONTRACT - Email Marketing Coordinator

Nintendo

Redmond, Washington, United States (Hybrid)
5 Months ago
Paytm - Product Analyst - Deputy Manager - Lending

Paytm

Noida, Uttar Pradesh, India (On-Site)
6 Months ago
Schell Games - Advanced UI/UX Game Artist

Schell Games

Pennsylvania, United States (Hybrid)
2 Months ago
Social Discovery Group - Payroll Accountant

Social Discovery Group

Cyprus (Remote)
5 Months ago
ByteDance - Food Programme Manager

ByteDance

Singapore (On-Site)
5 Months ago
Handy Games - Software Engineering Intern

Handy Games

Giebelstadt, Bavaria, Germany (On-Site)
2 Months ago
CloudHire - Sales Program Coordinator

CloudHire

Metro Manila, Philippines (Remote)
6 Months ago
Netflix - Administrative Assistant, Content and Business Products

Netflix

Los Gatos, California, United States (Hybrid)
3 Months ago
Anzuio - Campaign Manager

Anzuio

New York, New York, United States (Hybrid)
2 Months ago
Keywords Studios (Player Support) - Technical Research Associate - AI

Keywords Studios (Player Support)

Katowice, Silesian Voivodeship, Poland (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Singapore

Garena - Associate/Senior Associate, Game Operations

Garena

Singapore (On-Site)
5 Months ago
Workato - Intern, Regional Partner Consulting & Operations

Workato

Singapore (On-Site)
6 Months ago
NinjaVan - Warehouse Assistant

NinjaVan

Singapore, Singapore (On-Site)
6 Months ago
ByteDance - Senior Software Engineer - Stability Platform

ByteDance

Singapore (On-Site)
5 Months ago
PwC - Workforce Transformation Manager

PwC

Singapore (On-Site)
6 Months ago
ByteDance - Senior Technical Project Management - Edge Cloud Infrastructure

ByteDance

Singapore (On-Site)
5 Months ago
Netflix - Senior Manager, Art & Print & Production Operations Lead - APAC

Netflix

Singapore, Singapore (On-Site)
3 Months ago
ByteDance - Senior Application Security Engineer - Global Monetization

ByteDance

Singapore (On-Site)
2 Months ago
Alpha Sense - Associate, Customer & Product Support

Alpha Sense

Singapore, Singapore (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Operations Jobs

Netflix - Regional Operations Manager - APAC

Netflix

Singapore, Singapore (On-Site)
5 Months ago
Evolution - Team Manager

Evolution

Philadelphia, Pennsylvania, United States (On-Site)
1 Month ago
Eleven Labs - AI Safety Operations

Eleven Labs

United States (Remote)
1 Month ago
Bally's Interactive - Fraud & Risk Team Leader

Bally's Interactive

Gibraltar, England, United Kingdom (On-Site)
2 Months ago
The Walt Disney Company - Senior Sourcing Specialist

The Walt Disney Company

Burbank, California, United States (On-Site)
2 Months ago
Tesla - Customer Support Specialist - German Speaker

Tesla

North Holland, Netherlands (On-Site)
2 Months ago
Keywords Studios (Player Support) - Customer Support Shift Lead

Keywords Studios (Player Support)

Tokyo, Japan (Remote)
1 Month ago
DraftKings - Lottery Fulfillment Supervisor

DraftKings

North Andover, Massachusetts, United States (On-Site)
3 Months ago
Relax Gaming  - Compliance Officer

Relax Gaming

Sliema, Malta (Hybrid)
3 Months ago
Evolution - Part-time Game Presenter - Weekend Shifts, $20-25/hr. (Customer Service Alternative)

Evolution

Atlantic City, New Jersey, United States (On-Site)
9 Months ago

Get notifed when new similar jobs are uploaded

About The Company

GoTo is the largest technology group in Indonesia, combining on-demand and financial services through the Gojek and GoTo Financial brands. It is the first platform in Southeast Asia to host these two essential use cases in one ecosystem, capturing a majority of Indonesian consumer household expenditure.


GoTo’s mission is to “Empower Progress” by offering an unparalleled selection of goods and services through a comprehensive merchant and partner network and promoting financial inclusion through its leading payments and financial services business.

Jakarta, Jakarta, Indonesia (On-Site)

Jakarta, Jakarta, Indonesia (On-Site)

Jakarta, Jakarta, Indonesia (On-Site)

Jakarta, Jakarta, Indonesia (On-Site)

Jakarta, Jakarta, Indonesia (On-Site)

Jakarta, Jakarta, Indonesia (On-Site)

Jakarta, Jakarta, Indonesia (On-Site)

Jakarta, Jakarta, Indonesia (On-Site)

Jakarta, Jakarta, Indonesia (On-Site)

Surabaya, East Java, Indonesia (On-Site)

View All Jobs

Get notified when new jobs are added by GoTo Group

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug