Performance Engineering - MTS/SMTS/LMTS

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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good– you’ve come to the right place.

The Salesforce Performance Engineering team seeks Engineers across levels who are passionate about solving performance and scalability challenges of cloud applications.

This team builds technology to automate service processes, streamline workflows and store and intelligently mine knowledge articles with AI to support customers solve problems. The platform supports interaction with AI-powered chatbots to get accurate automated answers quickly. Service Cloud Voice is a recent innovation on the platform that unifies phone, digital channels and CRM data in real-time in one centralized console.

The performance engineering team for specializes in a deep understanding of its features, system architecture, usage patterns & traffic; and uses this knowledge to drive synthetic transactions for performance and scale insights. The team analyzes complicated performance and scale challenges by developing various test models to simulate production traffic and project growth.

This is a great opportunity for engineers seeking to build & grow their career in performance engineering and to develop scaling and optimization insights on complex cloud applications. In this role, they will get software development opportunities to build tools and frameworks to measure, analyze, and optimize performance and scalability.

Responsibilities:

As a Performance Engineer, you will be responsible for:

• Work closely with management, product owners, developers, and quality engineers to understand product requirements, and business use cases and to design appropriate performance/scalability simulations to measure and analyze performance and obtain insights into scalability, and solve potential bottlenecks.

• Participate in discussions and planning with other members of the engineering and product teams.

• Design and implement scalability, stability, stress, reliability, availability, and longevity simulations using industry-standard tools and custom-developed software.

• Encourage sound design principles that result in optimal code and non-intrusive instrumentation.

• Champion the definition of appropriate SLIs/SLOs for appropriate service monitoring.

• Mentor engineers in the organization.

• Influence architecture by offering solutions for performance and scale challenges.

Required Skills:

• Candidates having minimum of 5 years of relevant technical experience.

• Strong knowledge of system architectures, operating systems, databases, middle-tier components such as Java/J2EE, and Kafka, and how to optimally utilize such systems to achieve performant and scalable systems.

• Ability to dig deep into complex pieces of code to understand system design with an eye for performance and scalability bottlenecks to optimize code.

• Ability to automate operations such as simulation execution, monitoring, analysis, and a deep desire.

• Performance Engineering experiences with a distinguished track record on technically demanding projects.

• Ability to express your clear thinking in words and technical documents.

• Strong knowledge of database performance, such as SQL tuning and optimization.

• Strong knowledge of mid-tier performance (e.g. Java profiling) and related tools.

• Working knowledge of load generation/measurement software and concepts (e.g. JMeter, or other custom load generation software) for HTTP, REST, RPC, and similar cloud systems.

• Working knowledge of database tuning and administration (e.g. Oracle).

• Working knowledge of operating system design/tuning/tools (e.g. Linux, OProfile).

• Strong knowledge of Java, JavaScript, Python, Ruby, or other programming languages.

• BS, MS in Computer Science or equivalent.

Desired Skills:

• 3+ years working on multiple releases with short cycles (3-6 months).

• Familiar with APM software.

• Familiar with Java Application servers (e.g. Jetty, Resin, Weblogic, WebSphere, JBoss).

• Familiar with database clustering/scaling technologies (e.g. RAC, Grid, OPS).

• Familiar with cloud native architectures.

BENEFITS & PERKS

• Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!

• World-class enablement and on-demand training with Trailhead.com

• Exposure to executive thought leaders and regular 1:1 coaching with leadership

• Volunteer opportunities and participation in our 1:1:1 model for giving back to the community

• For more details, visit https://www.salesforcebenefits.com/

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At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

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