Professional Service Engineer
Job Summary
Job Description
Extreme Networks is a global leader in networking solutions, providing cloud-driven networking for over 50,000 customers worldwide. They are committed to fostering an inclusive workplace. As a Professional Services Engineer (PSE), you will support customer implementation projects across North America, acting as a trusted advisor. The role involves providing high-quality implementation of Extreme Network product suites, ensuring customer requirements are met. Responsibilities include project implementation support (on-site and remote), following the Extreme PS PDIO methodology, creating project documentation, serving as a technical lead and liaison between sales and customers, and mentoring other team members. A strong understanding of networking technologies, security design features, troubleshooting, and customer interaction management is essential. The role requires expertise in various networking technologies and Extreme ECA certification.
Must have:
- Expertise in networking technologies (6+ years)
- Knowledge of security design features (4+ years)
- Hands-on experience with security tools
- Strong troubleshooting skills
- Ability to analyze customer requirements
- Experience implementing solutions with minimal downtime
- Excellent communication and presentation skills
- Proven team player
- Self-motivated with minimal supervision
- Extreme ECA certification
Good to have:
- In-depth knowledge of 4+ networking technologies
- Experience with Extreme Campus Fabric
- Experience with Network Access Control (NAC)
- Experience with Intrusion Detection/Prevention (IDS/IPS)
- Experience with Convergence, Wireless, WAN
- Experience with IPv4/v6
- Experience with Routing Protocols (RIP, OSPF, VRRP, MPLS, BGP, PIM)
- Experience with Layer2 Switching (802.1Q, 802.1 D, 801.x)
- Experience with Extreme Analytics
- B.S. in Computer Science or equivalent experience
- Network Certifications (CCNA, CISSP, CCIE, CWTS/CWNA)
5 skills required
Job Details
Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions. They rely on our top-rated services and support to accelerate their digital transformation efforts and deliver unprecedented progress. With double-digit growth year over year, no provider is better positioned to deliver scalable outcomes than Extreme.
Inclusion is one of our core values and in our DNA. We are committed to fostering an inclusive workplace that embraces our differences and creates an atmosphere where all our employees thrive because of their differences, not in spite of them.
Become part of Something big with Extreme! As a global networking leader, learn why there’s no better time to join the Extreme team.
Location: Baltimore, Maryland
The Extreme Professional Services Engineer (PSE) will work within a team of highly skilled and experienced engineers to support multiple customer implementation projects throughout North America. The PSE role requires a broad range of technical, troubleshooting and excellent customer communication skills. The PSE is considered the “trusted advisor” for the customer during the network implementation. The PSE’s role is to provide a high quality implementation of all product areas of the Extreme Network product suites, by ensuring that all networking implementations meet the customer requirements.
Responsibilities:
· Provide project implementation support onsite and remote.
· Follow Extreme PS PDIO (Plan/Design/Implement/Operate) implementation methodology.
· Responsible for creation and maintaining of project documentation during implementation.
· Responsible as technical lead and trusted advisor to the customer during implementation.
· Responsible as liaison between sales and customer during implementation.
· Work with Extreme partners and sales staff to implement the Extreme solution that was sold.
· Must maintain excellent knowledge on all Extreme product suites.
· Coach and mentor other members of Professional Services and PS partners.
· Ability to escalate any customer issues to management in a timely manner.
Requirements:
· Expert in networking technologies with industry and regional knowledge and experience. (6 or more years’ experience)
· Thorough knowledge of security design features and ability to implement and perform analysis of network and systems security design. (4 or more years’ experience)
· Hands-on experience using security-related toolsets.
· Must have strong skills in troubleshooting and problem resolution in a network environment.
· Keen ability to understand and analyze customer requirements and position the Extreme solution effectively.
· Ability to effectively implement Extreme products and solutions in a mission critical environment within a scheduled downtime or with no downtime.
· Demonstrated ability to manage complex customer interactions in difficult circumstances and control customer expectations in order to maintain satisfied customers.
· Excellent inter-personal, technical presentation and communications skills.
· Proven team player.
· Must be self-motivated and have the ability to work with minimal supervision.
· Extreme ECA certification
In-depth knowledge of four or more of the following networking technologies: (3 or more years’ experience)
· Extreme Campus Fabric
· Network Access Control (NAC)
· Intrusion Detection/Prevention (IDS/IPS)
· Convergence
· Wireless ; WAN
· IPv4/v6
· Routing Protocols (RIPv1/v2/v3, OSPFv2/v3, VRRP, MPLS, BGP, PIM, etc…)
· Layer2 Switching (802.1Q, 802.1 D, 801.x)
· Extreme Analytics
Desired Skills / Experience:
· B.S. in Computer Science or related field, or equivalent work experience.
· Network Certifications desired (i.e. CCNA, CISSP, CCIE, CWTS/CWNA, etc.)
Extreme Networks, Inc. (EXTR) creates effortless networking experiences that enable all of us to advance. We push the boundaries of technology leveraging the powers of machine learning, artificial intelligence, analytics, and automation. Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before. For more information, visit Extreme's website or follow us on Twitter, LinkedIn, and Facebook.
We encourage people from underrepresented groups to apply. Come Advance with us! In keeping with our values, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on “protected categories,” Extreme Networks also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at Extreme Networks.
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