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Program Manager, Repair Experiences

Mexico City, Mexico (On-site)

Program Manager, Repair Experiences

1 Month ago • 5-5 Years • Operations

About the job

2 skills required for this role

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release-management

cross-functional

Job Description

As a Program Manager at Google, you'll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. You'll be responsible for building and managing Google's consumer hardware service operations aligning with our global strategy. This includes leading relationships with local vendors, ensuring they meet performance and timeline goals, and owning the customer experience, operational performance, and financial results in the country. You'll also collaborate across teams to develop innovative programs that ensure support for customer returns and repair. Your role involves tracking performance metrics, creating scorecards, and conducting regular business reviews.

Must have:

Bachelor's degree or equivalent practical experience
5 years of experience in program or project management
Experience with consumer facing products

Good to have:

5 years of experience managing cross-functional or cross-team projects
Experience with release management life-cycles and project milestones
Experience in service operations in the consumer electronics industry
Experience building and operating reverse logistics programs

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Minimum qualifications:

Bachelor's degree or equivalent practical experience.
5 years of experience in program or project management.
Experience with consumer facing products.

Preferred qualifications:

5 years of experience managing cross-functional or cross-team projects.
Experience with release management life-cycles and project milestones.
Experience in service operations in the consumer electronics industry.
Experience building and operating reverse logistics programs.

About the job

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.

Our goal is to build a Google that looks like the world around us — and we want Googlers to stay and grow when they join us. As part of our efforts to build a Google for everyone, we build diversity, equity, and inclusion into our work and we aim to cultivate a sense of belonging throughout the company.

Google's mission is to organize the world's information and make it universally accessible and useful. Our Devices & Services team combines the best of Google AI, Software, and Hardware to create radically helpful experiences for users. We research, design, and develop new technologies and hardware to make our user's interaction with computing faster, seamless, and more powerful. Whether finding new ways to capture and sense the world around us, advancing form factors, or improving interaction methods, the Devices & Services team is making people's lives better through technology.

Responsibilities

Build and manage Google's consumer hardware service operations aligning with our global strategy.
Lead relationships with local vendors, ensuring they meet performance and timeline goals.
Own the customer experience, operational performance, and financial results in the country.
Collaborate across teams to develop innovative programs that ensure support for customer returns and repair
Track performance metrics, create scorecards, and conduct regular business reviews.

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About The Company

Google

1149 Active Jobs

A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.