Renewal Sales Manager

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture here: The Sprinklr Way.

Job Description
 

The Renewal Sales Manager will collaborate with Sales and Customer Success teams to implement renewal strategies and maintain a sustainable renewal pipeline. The ideal candidate will have experience in leading a renewal sales team and working with Sales leaders to develop renewal strategies and key processes.

Renewals are crucial to a company’s revenue stream, and the Renewals Manager must focus on achieving renewal targets while maintaining strong collaboration with Sales leadership.

In this role you can expect to...

• Work closely with Geo leaders to refine our Renewals strategy/process and engagement with Sales & Customer Success.
• Ensure that Renewal policies, procedures, and processes are understood and implemented consistently across functions.
• Follow Corporate guidelines and accurately forecast current and future quarter renewal opportunities on a weekly basis.
• Collaborate with Sales leadership to ensure alignment in our go-to-market strategy for Sales/Renewals.
• Become knowledgeable about Sprinklr products and solutions, often re-selling the value and identifying future expansion opportunities.
• Provide role clarity for team members and link departmental goals to the larger organization and Corporate Initiatives.
• Create and deliver summaries of key performance metrics that help the Sales organization focus on Renewals execution & expansion, customer success, and account planning for Renewals.
• Engage with field operations to analyze trends and performance, continually identifying efficiencies to achieve operational excellence.
• Work with our Channels teams to drive growth and expansion through our partners.
• Assist Sales and Renewals representatives with Renewals negotiations and strategic discussions.
• Lead cross-functional initiatives in support of Renewals, collaborating closely with Sales, Operations, Customer Success, and Finance.

You may be a good fit for our team if you have...

• 5+ years of experience in Renewals, Sales, and/or Customer Success, preferably in a SaaS environment.
• 2+ years of experience leading a team of individual contributors.
• Strong ability to partner with multiple layers of the organization.
• A financial/analytical background with a sales-driven, growth mindset.
• Experience in scaling teams in a growth environment.
• Ability to adapt and plan on the fly, delivering on both customer and organizational needs.
• Strong communication (both written and oral), negotiation, and presentation skills.
• A demonstrated focus on execution towards desired outcomes with a track record of success under pressure.
• Experience creating employee-focused programs to drive engagement.
• A solid understanding of enterprise software selling processes.

Why You'll Love Sprinklr:

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
 

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
 

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
 

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
 

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.

Compensation Range

The base salary range for this role at minimum, midpoint and maximum is shown above. It is not typical for a candidate to be hired close to or at the maximum of the salary range. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay also depends on the relative experience, knowledge, skills to our internal peers in the role.  Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s  discretionary bonus plan, commission plan and/or equity plan, depending on role.

US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection.  The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.