Senior Category Manager, Hard Goods

1 Month ago • All levels

Job Summary

Job Description

As a Senior Category Manager, you will be instrumental in driving key projects to execute the Refurbished on eBay Programme strategy in the UK. This role demands strong collaboration with various local and global teams. Your responsibilities will include enhancing buyer and seller experiences within the Refurbished Programme, identifying and implementing new initiatives to meet buyer expectations and foster seller success. You will develop the refurbished proposition, collaborate globally, analyze data, and partner with internal teams to drive sustainable growth and improve customer satisfaction. This role involves strategic thinking, data analysis, and cross-functional collaboration to achieve impactful results for the UK market.
Must have:
  • Strong ecommerce or online platform background
  • Experience within the Electronics or Refurbished industry
  • Excellent communication skills and ability to build relationships
  • Strategic thinker and self-starter adept at data analysis

Job Details

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the team and the role:

In this exciting role you will drive key projects to deliver the Refurbished on eBay Programme strategy for the UK. This is a highly cross-functional role, requiring you to build and manage relations with a wide range of local and global teams to drive high-impact initiatives.
You will constantly look for opportunities to improve the buyer and seller experience within the Refurbished Programme; identifying and implementing new initiatives that will enable our sellers to meet buyer expectations and succeed in this space.

What you will accomplish:

  • Develop and define the refurb proposition, collaborating both internally and externally to drive sustainable growth which is underpinned by brilliant buyer experiences.

  • Drive the Refurbished Customer Satisfaction score, identifying and monitoring trends and opportunities for improving the end-to-end buyer experience for our fast-growing programme.

  • Collaborate Globally to formulate the Refurbished strategy and programme initiatives, ensuring effective delivery and impactful results for the UK market.

  • Work collaboratively with internal teams including Category Management, Marketing, Product, Business Development, Legal & Customer Services.

  • Analyse internal and external data, monitor competitors and closely partner with eBay consumer insights team to understand buyer expectations and experience gaps.

What you will bring:

  • We would love to hear from you if you have a strong ecommerce or online platform background, with experience within the Electronics or Refurbished industry.

  • You will have standout communication skills and the ability to build cross-functional relationships, crafting partnerships and working collaboratively with others to meet shared objectives, operating with agility and easily adapting to change.

  • A shown strategic thinker and self-starter, you can make sense of complex, high quantity and sometimes contradictory data, building actionable insights from this data and summarise key insight.

  • You will be able to work both independently and as part of a collaborative team, with a range of working styles; be results oriented and dedicated to time management, self-motivated and accountable.

Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

 

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About The Company

We Empower People and Create Economic OpportunityeBay Inc. (NASDAQ: EBAY) is a global commerce leader that connects millions of buyers and sellers around the world. We exist to enable economic opportunity for individuals, entrepreneurs, businesses and organizations of all sizes.

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