Senior Category Manager, Hard Goods

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the team and the role:

In this exciting role you will drive key projects to deliver the Refurbished on eBay Programme strategy for the UK. This is a highly cross-functional role, requiring you to build and manage relations with a wide range of local and global teams to drive high-impact initiatives.
You will constantly look for opportunities to improve the buyer and seller experience within the Refurbished Programme; identifying and implementing new initiatives that will enable our sellers to meet buyer expectations and succeed in this space.

What you will accomplish:

• Develop and define the refurb proposition, collaborating both internally and externally to drive sustainable growth which is underpinned by brilliant buyer experiences.

• Drive the Refurbished Customer Satisfaction score, identifying and monitoring trends and opportunities for improving the end-to-end buyer experience for our fast-growing programme.

• Collaborate Globally to formulate the Refurbished strategy and programme initiatives, ensuring effective delivery and impactful results for the UK market.

• Work collaboratively with internal teams including Category Management, Marketing, Product, Business Development, Legal & Customer Services.

• Analyse internal and external data, monitor competitors and closely partner with eBay consumer insights team to understand buyer expectations and experience gaps.

What you will bring:

• We would love to hear from you if you have a strong ecommerce or online platform background, with experience within the Electronics or Refurbished industry.

• You will have standout communication skills and the ability to build cross-functional relationships, crafting partnerships and working collaboratively with others to meet shared objectives, operating with agility and easily adapting to change.

• A shown strategic thinker and self-starter, you can make sense of complex, high quantity and sometimes contradictory data, building actionable insights from this data and summarise key insight.

• You will be able to work both independently and as part of a collaborative team, with a range of working styles; be results oriented and dedicated to time management, self-motivated and accountable.

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