Senior Infrastructure Engineer

Who We Are
We’re Sandbox VR, the most advanced virtual reality experience in the world. Our mission is to bring people closer together through world-class immersive experiences. When guests step into one of our stores, our full-body motion tracking gear and Hollywood motion capture cameras make them the stars of their own movies. Groups freely roam our large-open “holodecks” together, relying on each other to succeed in social experiences. Whether it’s venturing into space, battling on the high seas, or surviving a zombie apocalypse, our experiences take our guests on a journey they won’t forget!
Since launching in 2017, we’ve become the location-based VR industry leader.  As we continue to expand globally, there’s never been a better time to join the Sandbox VR team. We take pride in the relationships we are building within our communities by providing world-class experiences for our guests and our employees. Here, we value humility and have built a collaborative environment, ensuring that our guests, and our teammates all win collectively.  If this sounds interesting to you, we’d love you to join us, as we build the future of entertainment.
What You'll Be Doing:

• Design solutions for multiple modules within Sandbox VR's infrastructure that align with the company's objectives, incorporating a foundational understanding of business needs, including but not limited to Windows systems, networking, and hardware
• Collaborate with hardware and software vendors to evaluate and implement suitable solutions
• Ensure optimal system performance across retail locations, including potential on-call support to deliver timely workarounds for technical and retail teams, maintaining business continuity. Proactively investigate and document long-term solutions
• Lead comprehensive system test planning for Windows, hardware firmware, BIOS updates, and other system configurations
• Define and execute deployment plans for global locations, followed by thorough testing
• Research and recommend new technologies to enhance various components within one or two areas of the technology stackDocument research findings in the system to benefit team members and facilitate future enhancements
• Deliver training and technical guidance to team members to enhance their proficiency and effectiveness

What We're Looking For:

• 5+ years of experience working within system/infrastructure engineering
• Must have comprehensive technical knowledge and hands-on experience in resolving issues across network infrastructure, workstations, Windows operating systems, and third-party applications
• Strong experience with root cause analysis, system performance optimization, and capacity planning
• Expertise in managing server infrastructure, server rooms, and communication networks
• Proficient in scripting and automation using Ansible playbooks and PowerShell for configuration management and issue resolution
• Highly organized and analytical, with strong attention to detail and exceptional problem-solving abilities
• A collaborative team player with excellent interpersonal skills
• Good communication in both Cantonese & English, both written and verbal
• Less experienced candidate will be considered as Infrastructure Engineer

What We're Offering

• Unlimited time off
• 13th month bonus
• Significant equity grants in a rapidly growing organization
• Robust medical benefits
• Hybrid work environment
• Generous internet & phone stipend

Sandbox VR is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.