Want to help us help others? We’re hiring!
GoFundMe is a global community of over 150 million people who come together every day with the common purpose of helping one another. Our mission is to help people help each other through our best in class technology. In 2022, GoFundMe joined together with Classy, a leading nonprofit fundraising software company that enables nonprofits to connect supporters with the causes they care about. Together, we have empowered people and organizations to raise more than $30 billion since 2010. Our vision is to become the most helpful place in the world.
Join us! The GoFundMe team is searching for a skilled and passionate risk analyst to join our global operations. In this dynamic role, you will be required to operate at an impeccable level of consistency while mastering new techniques and technologies to ensure GoFundMe remains a safe place to give and receive donations online.
Trust & Safety is an integral part of GoFundMe's business. It drives growth, builds and nurtures our brand, and ensures that we always do the right thing by our customers. The Risk, Compliance, and Platform Integrity team is at the front line of GoFundMe’s efforts to protect donors, fundraiser organizers, beneficiaries, and our company from financial crimes and abuse. As a member of the Risk Identity team, you will be responsible for providing high-quality email support to ensure the authenticity of fundraisers, campaign organizers, and beneficiaries, as well as analyzing fundraisers for fraud and money laundering schemes, verifying identities and KYC/B information, and enforcing compliance with relevant laws and regulations.
The Job…
- Providing high-quality email and occasional phone support to customers and other stakeholders to ensure fundraiser authenticity and safe delivery of funds for beneficiaries.
- Evaluating fundraiser and account attributes for unusual activity and escalating identified risks for final determination and/or next steps.
- Conducting customer due diligence reviews on individuals to support escalation pathways to the Compliance team for enhanced due diligence; focusing on sanctions and watchlist screening, Politically Exposed Person(s), Counter-Terrorism Financing, and financial crimes
- Conducting due diligence and KYB reviews on organizations, including but not limited to identity verification and watchlist management, to ensure entities comply with our Terms of Service and applicable laws and regulations.
- Collecting and analyzing information on an organization’s governance, operations, and financial performance.
- In times of global crisis, supporting the Trust & Safety team to set up crisis monitoring protocols and proactively assisting affected customers and other stakeholders as needed.
- Supporting training and quality assurance reviews for BPO’s and internal teams.
- Working cross-functionally with Compliance, Trust & Safety, Legal, Customer Operations, payment processor risk teams, and others to ensure fundraisers on GoFundMe are legitimate and donations are delivered to the correct parties.
- Fielding questions connected to customer due diligence from the Go To Market, Communications, and Public Affairs teams.
- Developing a deep understanding of risk-related issues experienced on the platform.
You…
- 3-7 years experience working in the payments or compliance industry and knowledge about merchant processing behaviors.
- Knowledge of global customer due diligence, AML, CTF, sanctions, beneficial ownership requirements, Know Your Customer standards, and how these apply for a merchant and the wider financial ecosystem.
- Passionate about staying current on regulatory changes, industry guidance, and card scheme compliance.
- Excel in individual metrics to adhere to Service Level Agreements and maintain strong quality standards while contributing to improving the team’s operational performance.
- Ability to work with ambiguity, thrive in a dynamic environment with shifting priorities and quickly adapt to process and policy changes.
- Empathetic with a strong customer-centric mindset.
- Work well with a distributed global workforce and confidently maintain communication while working autonomously in a remote or hybrid environment.
- Ambitious self-starter with excellent attention to detail.
- Fast learner, with initiative and follow through without sacrificing quality.
- Strong performer, able to meet deadlines while balancing different priorities.
- Communicate clearly and concisely both orally and in writing, with C1 English proficiency.
- Inquisitive with a solution-oriented mindset.
- Exemplify company core values and embody team culture
Why you’ll love it here...
- Market competitive pay, based on project scope, experience and other factors
- Your work has a real purpose and will help change lives on a global scale
- You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together
- We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose
- We are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!
GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We are committed to providing diversity, equity, and inclusion training to all employees, and we do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.
If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com.
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Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required.
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