Senior Success Guide

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

• 技術力とコンサルティング力を融合した「テクニカル・ガイド」的役割
• お客様の環境や要件に応じたプロダクト活用のベストプラクティスを提示
• 成果に直結する短期集中型セッションを1〜3回程度で提供
   

• Salesforce Core製品：Sales Cloud / Service Cloud / Platform
• マーケティング & コマース：Marketing Cloud / Commerce Cloud
• 分析・統合基盤：Tableau / MuleSoft
• コラボレーション：Slack
• AI：Agentforce/Data Cloud
   

• Salesforce製品の導入・定着化を加速するための技術的ガイダンスの提供
• データ連携・自動化などの実装設計に関する助言（必要に応じて）
• オンボーディング支援（ビジネス要件ヒアリング、サクセスパス策定）
• ウェビナー、イベント等を通じた一対多形式での価値提供
• 推奨構成、設定ガイド、ユースケースなどの支援アセット作成
• 社内の営業・CSMとの連携による支援体制の構築
   

• Salesforceや他のSaaS製品の導入・運用支援に関する3年以上の実務経験
• 技術的知見：以下いずれかの領域での知識・経験を有する方
  • データモデリング／プロセス設計
  • フロー／Apex／APIなどを活用した自動化・拡張
  • CRM・MA・BIの構成・連携
  • プラットフォーム構築や業務アプリ開発
• お客様の技術・業務両面の要件を整理し、論理的に説明・提案する能力
• 技術者から役員層まで幅広いステークホルダーに応じた効果的なプレゼン力
• 自律的にタスクを推進し、複数案件を並行管理できるマルチタスク能力
• 日本語：ネイティブレベル（読み書き・会話）
• 英語：ビジネスレベル（読み書き中心）
   

• Salesforce認定資格（例：Sales Cloud Consultant, Platform App Builder 等）
• データベース、プログラミング、ネットワーク、クラウドインフラ等のIT関連知識
• Tableau, MuleSoft, Slackの実務経験または資格保有

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.