Specialist, Strategic Initiatives - Client Experience

The Client Experience team at Nasdaq is a global, cross-functional group that collaborates with our marketing, sales, product, and technology partners to provide our customers with a seamless, customized, digital-first experience built to reduce time to value and help teams maximize their investment in nasdaq.com.

We are seeking a highly strategic and collaborative Strategic Initiatives Specialist to join our global, cross-functional Client Experience team. Reporting to the Senior Manager, Strategic Initiatives for Client Experience, you will play a pivotal role in developing and executing strategic initiatives that enhance the end-to-end client journey and drive client satisfaction, retention, and growth across Nasdaq's diverse client base.

Your core responsibilities will involve hands-on execution, including preparing comprehensive presentations, internal and external communications, and project documents to effectively communicate the vision, goals, and outcomes of client experience initiatives. You will work closely with cross-functional teams to develop and implement strategic roadmaps, identify and prioritize high-impact projects through research and data analysis, and drive the planning and execution of these complex initiatives from concept to implementation.

Additionally, you will play a key role in tracking and reporting on project progress, leveraging quantitative and qualitative data to measure success and influence decision-making around client experience investments. You will contribute to establish best practices, processes, and governance for ongoing client experience management and continuous improvement, while collaborating with marketing, sales enablement, and training teams to ensure consistent and compelling client-facing messaging and resources.

The ideal candidate will possess a strong background in client experience management, project execution and delivery, data analysis, and cross-functional collaboration. Excellent communication skills, both written and verbal, are essential for preparing high-quality project documents and presentations, as well as building consensus among diverse stakeholders. You will thrive in an innovative and collaborative environment, working alongside a global team. You will have the opportunity to shape the client experience for a global leader in the financial services industry, while working in an inclusive environment that encourages diverse perspectives and fosters innovation.

Responsibilities:

• Support the execution of strategic client experience initiatives and projects across various business functions and departments within Nasdaq's Enterprise Marketing division
• Own the creation and delivery of compelling, internal executive-level materials (e.g., newsletters, briefs, field alerts)
• Prepare comprehensive internal and external communications, including presentations, reports, and updates, to communicate the progress and impact of client experience initiatives
• Collaborate effectively with marketing, sales and technical teams to translate complex technical concepts into compelling stories that are brought to life through visuals, demos, and executive scripts
• Effectively develop and cultivate multi-channel communication strategy
• Collaborate with cross-functional teams within Enterprise Marketing to gather and analyze client data, identify potential risks and opportunities, and develop recommendations for improving client experience
• Manage project timelines, milestones, and deliverables to ensure successful execution of client experience initiatives
• Monitor and report on project performance metrics, key performance indicators, and progress against established goals and objectives related to client experience
• Coordinate and facilitate meetings, workshops, and discussions with stakeholders within Enterprise Marketing to align on client experience project objectives, scope, and requirements
• Maintain comprehensive project documentation, including project plans, status reports, and meeting agendas and minutes for client experience initiatives
• Assist in the preparation of business cases, cost-benefit analyses, and financial models for proposed client experience initiatives

Support the implementation of project management methodologies and best practices to drive efficiency and consistency across client experience initiatives within Enterprise Marketing

Qualifications:

• Bachelor's degree in Business Administration, Marketing, Project Management, or a related field
• 3-5 years of experience in project coordination, strategic planning, client experience, or a similar role within financial services or technology industries
• Proactive, organized, and detail-oriented with excellent Project Management skills, familiarity with project management tools and methodologies, and the ability to effectively move projects forward
• Excellent written and verbal communication skills, with the ability to convey complex information clearly and concisely to stakeholders within Nasdaq
• Strong analytical and problem-solving skills, with the ability to interpret client data and provide actionable insights
• Proficient in Microsoft Office suite, particularly PowerPoint, Excel, and Project
• Expert presentation development skills (storytelling/design)
• Ability to manage multiple client experience projects and prioritize tasks effectively
• Strong attention to detail and organizational skills
• Ability to work collaboratively within cross-functional teams within Enterprise Marketing
• Adaptable and able to thrive in a dynamic, fast-paced environment within the financial technology industry
• Creative problem-solver who enjoys working in an ever-changing environment
• Demonstrates good judgment and decision-making

Demonstrated success working on complex marketing and/or adoption plans, requiring both strong collaboration and relationship-building skills, and the ability to work independently

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

What We Offer

We’re proud to offer a competitive rewards package that is meaningful, recognizes the unique needs of our employees and their families and incentivizes employees for their contribution to Nasdaq’s overall success.

In addition to base salary, Nasdaq offers significant other compensation (annual bonus/commissions and equity), benefits, and opportunity for growth. Exact compensation may vary based on several job-related factors that are unique to each candidate, including but not limited to: skill set, experience, education/training, business needs and market demands.

Nasdaq’s programs and rewards are intended to allow our employees to:

• Secure Wealth: 401(k) program with 6% employer match, Employee Stock Purchase Program with 15% discount, Student loan repayment program up to $10k, Company paid life and disability plans, Generous paid time off
• Prioritize Health: Comprehensive medical, dental and vision coverage, Health spending account with employer contribution, Paid flex days to support mental wellbeing, Gym membership discounts
• Care for Family: Hybrid home/office schedule (for most positions), Paid parental leave, Fertility benefits, Paid bereavement leave
• Connect with Community: Company gift matching program, Employee resource groups, Paid volunteer days
• Grow Career: Education Assistance Program, Robust job skills training and Professional development opportunities

For more information, visit Nasdaq Benefits & Rewards Career page.