Sr. Client Project Mgr

Scientific Games:

Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.

Position Summary

As a Senior Client Project Manager, you are responsible for engaging with customers and internal project teams to drive and successfully deliver implementation projects that span across one or more business units. You will manage the overall timeline for the project, managing issues and risks, spend to budget, and communicating project status to project sponsors, stakeholders, internal or external customers, and executive management. We require a Senior Client Project Manager who has strong leadership, excellent communication, and “hands-on” project management skills, as well as proficiency in motivating and leading others through vision, strategic positioning, and leadership characteristics.

Coordinates all aspects of a product or service offering project for a client, from inception to installation. Installations may involve acceptance of capitalized equipment or enterprise software systems, or system integration or consulting projects/engagements. May work at client site from time to time. Typically involves extensive interaction with sales, systems engineering, product development, and other members of cross-functional teams. Project is typically focused on the delivery of new or enhanced products to improvement of customer satisfaction through the use of technology. Project management skills, rather than technical skills, are key, but a strong technical background is often required to manage competing interests. Typically oversees schedules and budgets to ensure goal attainment.

Job Duties / Key Accountabilities

• Provide on-site leadership for project team by motivating team members to meet project goals, adhering to their responsibilities and project milestone
• Manage portfolio of complex initiatives that span one or multiple lines of business.
• Develop and manage all aspects of project engagement from planning, external vendor relationships, communications, resources, budget, change, risks, and issues.
• Full project life cycle ownership:  successful project delivery will include full implementation from initiation to deployment for one major or several minor initiatives simultaneously.
• Manage all aspects of multiple related projects to ensure the overall implementation is aligned to and directly supports the achievement of strategic objectives.
• Communicate and flex to all types of personalities and communication styles.
• Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation, and excellence.
• Understand the interdependencies between technology, operations, and business needs.
• Demonstrate a functional acumen to support how solutions will address client goals while maintaining alignment with industry best practices.
• Deliver appropriate and effective communication across all levels of project
• Identify and develop a trusted adviser relationship with project and program stakeholders, sponsors, stakeholders, and customers.
• Set and continually manage project and program expectations while delegating and managing deliverables with team members, stakeholders, and customers.
• Continue professional development to stay up to date on emerging technologies, methods, and best practices.
• Provide peer leadership to newer or less experienced client project managers.
• Ability to make project decisions in consultation with business and customer leadership
• Must consult with the Manager, Client Project Management

Qualifications / Skills/ Knowledge

Required

• Minimum bachelor’s degree, or equivalent experience
• 7 + years of PM experience, with at least 5 years in leading large-scale customer implementation projects
• Must have PMP Certification.
• Georgia residents are preferred but will consider Remote candidates within the US.
• Experience in planning and implementation of large-scale programs and projects that involve procurement, software development, infrastructure, logistics, 3rd-party vendors, on-shore and off-personnel, digital, and mobile solutions using Waterfall and Agile methodologies.
• Implementation experience in delivery of digital software solutions.
• Ability to travel and be onsite for customer implementations (up to 30% of time).
• Proven track record of successful project/program management of mid to large size projects.
• Ability to organize, define the charter, plan, and create a team environment that will lead into a team motivated to deliver.
• Highly skilled in understanding how to formulate a project budget, forecast, and track performance against budget.
• Effective facilitation skills for participatory decision-making.
• Strong interpersonal and collaborative critical thinking skills required.
• C-level presentation, communications, leadership, collaboration, and people skills are required.
• Experience with project management of several concurrent projects.
• Professional hands-on experience developing, creating, responding to, writing to, contributing to, and reviewing RFIs, RFPs, Proposals, Proposal Development, Project Costing, Project Budgets, and Project Plans.
• Professional hands-on experience managing programs or projects from RFI through Initiation, Planning, Execution, Management & Control, Closure, Post Go-Live Support, and Turn-Over to Operations.
• Seeking candidates who are motivated, determined, detail oriented, can work independently, can lead teams, works well under pressure, and who will collaborate and will work relentlessly to find solutions to business challenges, and deliver programs, projects on-time, within budget, and an exceptional level of quality and customer satisfaction.
• On-site working requirement:  The working onsite requirement will require 3 days a week.  The working onsite requirement could potentially increase to 5 days a week for a period of time based on the priorities that you are managing and management’s requirements.

Desired​

• Agile project management training and experience (certification is a plus!)
• Technical Experience with full SDLC on software, digital and mobile with QA and Release Management processes (an asset!)
• IT Consulting or Big-4 IT Consulting is a plus!
• Military Experience a plus!

Skills

• Performance Driven and Accountable: Has high performance standards. Outperforms peers.
• Empowered: Brings solutions instead of problems. Challenges the status quo. Has the courage to take an unpopular stance.
• Fast/Agile: Removes barriers to move faster. Experiments and adapts. Thrives under pressure and fast pace.
• Smart Risk: Makes bold decisions/recommendations.
• Growth Mindset: Demonstrates curiosity.
• Externally Focused: Understands the upstream and downstream implications of work. Tracks and shares external trends, best practices, or ideas.

Authority/Decision Making

• Ability to make project decisions in consultation with business and customer leadership.
• Must consult with the Manager, Project Management.

Qualifications

Education

Bachelors degree in related field.

Years of Related Experience

Years of experience 5 to 8 years

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.

Work Conditions

Scientific Games, LLC and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses.   As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts.   In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles.  As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above. 
 

SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.