Sr. Salesforce Service Cloud and Community Admin

Job Overview

As Sr. Salesforce Administrator to join our team. In this role, you'll support 800+ end users across various user groups with a focus on Customer Community (20,000+ community users and partners) and Customer Support, ensuring data accuracy, overseeing data workflows, and automating manual processes. In addition, you will perform system configurations resolving issues; testing, deploying, monitoring and documenting changes

About Us

When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent. Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile. As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We’re passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs.

Responsibilities

• Participate in analyzing and documenting existing processes for possible improvements and make appropriate recommendations.
• Design solutions that are visual, interactive, sustainable and drive business value.
• Work with business stakeholders to build POCs, demo progress, and incorporate feedback..
• Protect Salesforce data according to iCIMS’ data classification policies.
• Participate in testing activities of transaction systems, reporting and integration.
• Participate in testing and validating system fixes and enhancements and assisting with user acceptance testing.
• Assisting with the configuration of existing application.
• Enhancing existing components of current system (new functionality, queries, reports, etc.)
  
  

Implementing third-party products to work with application

Qualifications

• BA degree equivalent or relevant work experience
• 3-5+ years of system administration experience with Salesforce
• Understanding of systems and processes supporting Customer Support organizations in the SaaS industry
• Strong verbal and written communication skills
• Experience working with Salesforce flows
• Experience managing Salesforce Experience Cloud (Communities)
• Experience managing Omni-Channel routing
• Experience managing Salesforce Service Cloud
  
  

Preferred

• Understanding of systems and processes supporting Services and Reseller Partner networks in the SaaS industry
• Previous experience working in an Agile development team
• Previous experience managing Salesforce Messaging
  
  

EEO Statement

iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you’d like to request an accommodation due to a disability, please contact us at careers@icims.com.

Compensation And Benefits

Competitive health and wellness benefits include medical insurance (employee and dependent family members), personal accident and group term life insurance, bonding and parental leave, lifestyle spending account reimbursements, wellness services offerings, sick and casual/emergency days, paid holidays, tuition reimbursement, retirals (PF - employer contribution) and gratuity. Benefits and eligibility may vary by location, role, and tenure. Learn more here: https://careers.icims.com/benefits