Staff Engineer - DevOps

About the Role: 

As a Staff Engineer - DevOps you will maintain, manage and improve day-to-day operations that keep our platform secure and available

What will you do:

Execute standard operating procedures designed to ensure platform security and availability- Recommend and implement improvements towards standard operating procedures- Execute planned stories where the implementation is straightforward- Participate in platform architecture development discussions- Work with members from rest of the engineering team and customer success- Work with vendor support teams to solve issues

What are we looking for?

Must have:

- BS/MS degree in Computer Science or a related field from a premier institute with top grades or equivalent practical experience.

- 5+ years of hands-on experience in DevOps, with a focus on Azure cloud infrastructure and tools.

- Infrastructure as Code (IaC): Proven experience in provisioning and managing infrastructure using Terraform or Bicep in production environments.

- On-Call Support: Hands-on experience with production incident handling and being part of on-call rotations.

- Containerization: Expertise in packaging and deploying applications using Docker.

- Familiarity with orchestrating containers using Azure Kubernetes Service (AKS) or Kubernetes.

- CI/CD Pipelines: Experience in automating build and deployment pipelines using tools like Azure DevOps, Jenkins, Bamboo, or TeamCity.

- Monitoring & Observability: Experience in implementing and managing monitoring systems like Azure Monitor, Prometheus, Grafana, or equivalent tools to ensure service health.

- Web Servers: Experience with HTTP web servers such as Apache, Nginx, Tomcat, or Jetty.

- Networking Concepts: Solid understanding of at least four of the following:DNS mechanics and configurationTCP handshake process IPtables filteringTCP states and their significance Analyzing TCP trafficRouting, switching, subnets, VPN, and NAT.

- Configuration Management:Hands-on experience with at least one configuration management tool such as Ansible, Puppet, Chef, or Salt.

- Azure-Specific Expertise:Practical experience in provisioning, maintaining, and managing at least five of the following Azure resources:Virtual Networks (VNets), Gateways, Subnets, Route Tables, and Network Security Groups.

- Azure Scale Sets, Virtual Machines, and Auto Scaling configurations.Azure Batch and job management (Pools, Jobs, and Applications).Azure Blob Storage and policies.Azure DevOps Pipelines (CI/CD).

- Azure Role-Based Access Control (RBAC) and Identity Management.

- Application Gateway and Load Balancers.

- Linux Systems Administration:Proficiency in managing packages and configurations on GNU/Linux distributions: Installing packages, configuring services, managing service states, debugging startup issues, and analyzing system logs.

- Familiarity with disk management and debugging.Understanding of at least one init system (e.g., system, Upstart).

- HTTP Protocols:Knowledge of HTTP headers, request/response lifecycle, and troubleshooting.

- Soft Skills:Strong communication and collaboration abilities.Effective articulation of issues with team members and external vendors/support personnel.

- This role requires a proactive individual with a deep understanding of Azure DevOps practices, strong technical foundations, and excellent problem-solving skills.

Good to Have:

- Proficient in one coding language preferable Golang or Java

- Microsoft Certified: DevOps Engineer Expert

Who will you report to:  Director - DevOps

Measure of Success:

- Timely execution of assigned stories / task / bugs

- Understanding of standard operating procedures

- Ability to clearly communicate issues to interested parties

- Demonstrate continuous learning by successfully passing applicable certifications

Why join us?

- Be a part of a global growth stage startup

- Work in a fast-paced, dynamic environment where your contribution matters

- You are passionate about technology and its impact on the high growth mobile technology space

- Innovate at scale, with learning opportunities

About CleverTap:

CleverTap is the leading all-in-one customer engagement platform that helps brands unlock limitless customer lifetime value. CleverTap is trusted by over 2000 brands like Domino’s, Levis, Jio, Papa John’s, Zomato, Kotak Bank, Air Asia, Carousell, TD Bank, and Tesco to help build personalized experiences for all their customers. The platform is powered by TesseractDB™ – the world’s first purpose-built database for customer engagement, offering speed and cost efficiency at scale.

Backed by top-tier investors such as Accel, Peak XV Partners, Tiger Global, CDPQ and 360 One, the company is headquartered in San Francisco, with presence across Seattle, London, São Paulo, Bogota, Mexico, Amsterdam, Sofia, Dubai, Mumbai, Bangalore, Singapore, Vietnam, and Jakarta.

For more information, visit clevertap.com or follow us on:

LinkedIn: https://www.linkedin.com/company/clevertap/

X: https://twitter.com/CleverTap

If you think you’d be a good fit for this role, we’d love for you to apply!

CleverTap is dedicated to establishing an inclusive culture that welcomes individuals from diverse backgrounds, encouraging them to contribute their unique perspectives to our workplace.

We are committed to cultivating an empowering environment, enabling each of us to reach the peak of our professional careers.

We're excited to showcase what we have to offer!