Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.
1.大客户卓越运营 管理大客户的日常运营（包裹顺利交接、SLA监控、赔偿、汇款、计费）； 与客户服务、销售、跨境运营、中国仓库、国家/地区 KAM、财务团队就托运人需求和问题（特殊要求、SLA 失效）进行沟通和协作； 与客户定期、独立地参与审查绩效，就共同发展业务和解决问题提供建议（例如减少收货人投诉）；
2.团队管理 为团队建立与重要客户合作的标准程序（例如每月业务审查、审查时间表、会议/报告模板）； 对团队进行培训和参与，以提高他们与大客户运营的能力； 设定团队目标并确保团队有效实现这些目标；
3.营收目标达成 解决运营问题，以便客户可以专注于商业增长； 将客户与更广泛的生态系统联系起来，挖掘更多商机；
4.客户体验维系 通过有效及时的监控并独立思考改善客户体验和满意度的方案； 根据客户的反馈和市场状况，向跨境和国家提出更改产品的建议；
5.项目管理 支持CX负责人试点中国专用工具和公司系统，例如CSO票务系统、FSR，B2B系统、WMS等； 管理每个大客户的项目需求，例如技术产品迭代、新服务上线、现有服务升级和优化 项目风险管理，提前列出并判断预期问题，给出指导方案，让团队成员及时与各阶段责任团队进行沟通，提前减少或消除问题，使项目能够按时完成；
6.报告与决策 复盘所有大客户表现并向管理层报告； 每周向管理层报告本周的大客户问题和项目里程碑； 面对紧急问题和变化时提供快速决策；
任职要求：
1.物流管理、国际贸易或相关专业，大专以上学历优先；
2.具备3-5年跨境电商物流或电商客服操作经验，从0到1搭建和管理团队经验优先；
3.熟练运用办公软件，有G-suite操作、扎实的英语基础（听说读写，通过大学英语四六级）经验者优先；
4.乐观开朗，积极主动，有责任心，具备较强的抗压与应变能力及解决问题的能力，对问题点有敏锐的发现能力，并拥有全局观的判断能力；
5.具备较强的应变能力.协调能力和沟通能力,能独立处理紧急问题，和具备同时处理多个问题的能力；
6.具备出色的中英文双语沟通能力与表达能力，协调内外部沟通；
7.具有一定项目管理经验，拥有较强的数据整合与分析能力，高效按时完成任务交付；
8.具备较强的工作热情和出色的团队合作意识； 9.有较强的自驱力，能接受适当的出差;
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Submit a job application
By applying to the job, you acknowledge that you have read, understood and agreed to our Privacy Policy Notice (the “Notice”) and consent to the collection, use and/or disclosure of your personal data by Ninja Logistics Pte Ltd (the “Company”) for the purposes set out in the Notice. In the event that your job application or personal data was received from any third party pursuant to the purposes set out in the Notice, you warrant that such third party has been duly authorised by you to disclose your personal data to us for the purposes set out in the the Notice.
