Technical Back Office Coordinator

About Playtech 

Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B and B2C businesses. Both divisions leverage Playtech’s proprietary technology to deliver innovative products and services to ensure a safe, engaging, and entertaining gaming experience. Playtech is the gaming industry's leading technology company delivering business intelligence-driven gaming software, services, content, and platform technology across the industry. Read more about who we are and what we do here: www.playtechpeople.com 

Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech's overall commitment to responsible business practices. 

Ready to level up your career?  

Playtech Managed Services is looking for an open-minded and proactive Technical Back Office Coordinator with strong analytical skills for our Technical Delivery team.

Your influential mission. You will... 

• Write reports designed to assist Operations and department managers.
• Work on product releases from the Operations department perspective.
• Manage Back-End and CRM configurations.
• Investigate different types of technical issues.
• Create Admin accounts and manage employee permissions.
• Prepare specifications for new projects and future development requests.
• Be involved in specific security projects and provide resolution to escalated cases in terms of Risk.
• Administrate multiple operational systems.

Components for success. You... 

• Are tech-savvy and want to develop in a dynamic environment.
• Are fluent in English.
• Have previous experience in a similar role (would be considered an advantage).
• Have strong attention to detail and the ability to work independently and in a team.
• Possess excellent analytical, communication, and interpersonal skills.
• Like solving problems and multitasking.
• Good Computer literacy (MS Office)

You'll get extra points for... 

• Having previous experience in the Online Gambling industry.

Thrive in a culture that values...  

• Contribution and achievements by offering performance bonuses and ample opportunities for internal growth. 
• Employees' health and well-being through comprehensive health and dental insurance plans, life insurance, MultiSport card, employee assistance program, food, travel, and wellness allowances. 
• Work-life balance by providing 25 days of paid annual leave, allowing you to relax and recharge. 
• Continuous growth with company-sponsored seminars, training programs, social activities, and events, guiding your professional journey and helping you achieve your career goals. 
• Celebrating life events with additional bonuses such as newlywed, and baby bonuses. 

THE TECHNICAL DELIVERY TEAM is a dynamic and multifunctional group based in Sofia, specializing in backend configurations. We handle a wide range of tasks including games configurations, customer engagement, customer journeys and onboarding flows. We provide comprehensive back-office services to the company clients and play a crucial role in onboarding new clients from a technical delivery perspective. Our team collaborates with clients across the globe and works closely with other business units within the company to ensure seamless operations and exceptional service delivery.

The Technical Delivery Team plays a key role in launching new online gaming sites and services. Within our team, you will acquire expertise in Playtech’s structure, products, and processes, while never having a routine day. 
 

PLAYTECH MANAGED SERVICES 
Established in 2007 in Sofia, Bulgaria, Playtech Management Services, a company of Playtech Group has grown into a thriving hub of 500 dedicated professionals, fostering a culture of collaboration, respect, and support. Specializing in customer support and risk management services for leading gaming platforms worldwide, our teams boast industry-leading response times and expertise. At Playtech Managed Services, we prioritize the personal and professional development of our team members, offering opportunities for both horizontal and vertical growth. Our dedicated employees invest their time and expertise in our success, and in return, we invest our passion in them. We provide a fun, creative, rewarding, and inspiring environment where individuals have the freedom to express themselves. 

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.