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Technical Lead, Support operations- JSON
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Saviynt
Karnataka, India (Hybrid)

Technical Lead, Support operations- JSON

2 Months ago • 7-10 Years • Operations • Undisclosed

About the job

6 skills required for this role

Add these skills to join the top 1% applicants for this job

algorithms

data-structures

sql

json

xml

oracle

Job Description


 
What You’ll Do
 
●        Customer Communication
o    Communicate with technical experts to explain the critical issue(s) and solutions for implementation and break fix related questions
o    Drive Customer Satisfaction through timely & quality communication for any critical situation where advanced support is needed
●        Troubleshooting Skills 
o    Troubleshooting of customer reported incidents and system alerts in the areas of JSON domain expertise
o    Identify, debug and troubleshoot break fix issues for quick resolution
o    Provide technical analysis for incidents, resolution, and root cause analysis for the incidents
o    Respond and resolve issues within agreed service levels
●        Collaboration & Knowledge Sharing
o    Publish knowledge articles for the incidents and service requests, prepare technical documents for the standard operating procedures      
o    Mentor and train other team members with tech solutions
 
WHAT YOU BRING
 
o    7-10 years hands-on experience in managing JSON
o    Extensive hands-on experience in debugging issues with JSON
o    Familiar with dynamic arrays, linked lists, stacks, queues, binary search, hash maps, merge sort, and other concepts
o    Ensure smooth functioning of network infrastructure operations by troubleshooting issues
o    Ability to debug JSON API code and provide recommendations for smooth infrastructure operation.
o    Strong understanding of algorithms and data structures
o    Experience in troubleshooting and debugging applications
o    Ability to write, read, interpret & troubleshoot data models such as JSON, and XML
o    Understand the structure of JSON objects and ensure data integrity
o    Identify common JSON import errors, such as parse errors, format issues, or missing data errors
o    Troubleshooting methods: Being able to use specific troubleshooting methods for each type of error
o    Using parsing libraries and validators: Being able to use parsing libraries and validators for advanced JSON troubleshooting
o    Handle API requests properly
o    Converting CSV to JSON
o    validate payloads against an expected schema to identify deviations
o    update parsing logic to handle new structures
o    work with data providers to ensure data conforms to the expected
o    log and monitor issues to catch any future occurrences
Preferred skills and qualifications
o    Strong experience with XML Schemas (XSDs)
o    Strong experience with XML modeling tools like XMLSpy
o    Knowledge with logical modeling principles
o    Experience with logical modeling tools (e.g. Erwin)
o    Experience using SQL data manipulation (preferable in Oracle/SQL Developer);
o    Understanding of coding and development principles and practices
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