Job Summary

Job Description

As a Technical Support Engineer at Booming Games, you'll be the primary point of contact for European clients, resolving technical issues via Skype, JIRA Service Desk, and email. Responsibilities include providing high-level customer service, adhering to SLAs, logging inquiries, escalating issues, analyzing product malfunctions, identifying customer needs, and gathering feedback. You'll guide users on product features, troubleshoot challenges, and collaborate with internal teams to improve customer experience. The role is fully remote and requires fluent English, with additional languages a plus. Experience in customer support or a similar role, along with help desk software and remote support tool familiarity, is essential.

Must have:

High-level customer service
SLA adherence
Troubleshooting skills
Fluent English
Help desk software experience

Good to have:

Gambling industry familiarity
Additional languages

Perks:

100% remote-first
Competitive package
Dog-friendly offices
Family-friendly policies
Career growth opportunities
Zestful environment
Knowledge sharing
Company social events

3 skills required

3 skills required for this role

Add these skills to join the top 1% applicants for this job

jira

communication

innovation

Job Details

About the role

As a Technical Support Specialist, you will be the first point of contact for clients, ensuring timely and effective resolution of technical issues. Your role will involve guiding users on our products, troubleshooting challenges, and collaborating with internal teams to improve the customer experience.

Responsibilities

Provide the highest level of customer service to our customers in European timezone via Skype, JIRA Service Desk and Mail, while adhering to our strict SLAs for response and restoration times
Log inquiries of customers and escalate accordingly
Analyze and report product malfunctions
Identify customer needs and assist with using specific features
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with Stakeholders

Requirements

Experience as a Customer Support Specialist or similar CS role
Experience using help desk software and remote support tools
Fluent English is a must, additional languages are a plus
Excellent communication and problem-solving skills
Patience and professionalism when handling tough cases

Nice to have

Familiarity with gambling industry is a plus

Good to know

This is a full-time, fully remote, freelance/independent contractor position
Please make sure to submit your CV English in order to be considered

Why Work for Booming Games

Founder led. Impact driven. Employee centric.
At Booming Games, we're reshaping the iGaming world with our remote-first approach. Our rhythm? Thrilling slot games with captivating features and stunning designs released every two weeks - no exceptions! Here, it's all about co-ownership and real growth. Dive into a diverse team where your input powers every game we craft!

Our perks

We’re a 100% remote-first company, offering a best-in-class remote experience
Competitive package
Dog-friendly offices in Berlin and Malta
Family-friendly policies
Career growth opportunities
Zestful working environment
Knowledge sharing opportunities
Dynamic culture surrounded by industry experts
Company social events for team bonding

Contact

HR Team

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About us

BOOMING GAMES has evolved from a shared vision into a leading slot provider, delivering exhilarating mobile and web-based games. Our drive for innovation shapes an extraordinary gaming experience featuring top-notch gameplay, stunning graphics, and a steadfast commitment to fair and responsible gaming. Join us on this thrilling adventure, where each game we create is not just a product but a captivating journey blending cutting-edge technology with boundless excitement.