Technical Support Representative
Job Summary
Job Description
- Customer support via hotline/ticket system
- Data entry (CRM, Outlook, Excel)
- PC hardware & Microsoft OS experience
- Fluency in English & one other language
- Problem-solving & technical skills
- Experience with PC/console games (racing games)
- Familiarity with Fanatec products
- Experience with force feedback steering wheels
1 skill required
Job Details
Job Info
Job Description
Responsibilities:
- Customer support via our service hotline and ticket system
- Creating content for contact center partners
- Clarifying and finding solutions for customer complaints in the technical support area
- Advising customers on product-specific questions
- Daily, detailed and timely data entry using Microsoft CRM, Microsoft Outlook and Excel
Qualification:
- Training or several years of professional experience in a customer-oriented profession
- Fluent written and spoken English is required. One other language: German/French/Italian/Spanish also required
- Good computer skills: Experience with PC hardware as well as Microsoft operating system and current game consoles
- Experience with PC and console games (especially racing games) and force feedback steering wheels is helpful. An interest in this area, especially in Fanatec products in particular, is required
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About The Company
Founded in 1994, CORSAIR (NASDAQ:CRSR) is a leading global developer and manufacturer of high-performance gaming and streaming gear. With 21 different product lines CORSAIR offers a complete range of products that help digital athletes perform at their peak and enable streaming creators to produce studio-quality content for their fans.
CORSAIR has built a passionate base of loyal customers due to its gamer- and creator-centric design philosophy, commitment to high performance, and professional quality. The company has received more than 4,000 product awards and has a footprint that reaches customers in more than 75 countries.
CORSAIR also includes subsidiary brands Elgato, which provides premium studio equipment and accessories for content creators, SCUF Gaming, which builds custom-designed controllers for competitive gamers, and ORIGIN PC, a builder of custom gaming and workstation desktop PCs and laptops.
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