Field Service Tech II

5 Months ago • 1-2 Years • Administrative • $31,096 PA - $67,496 PA

Job Summary

Job Description

The Field Service Technician II at IGT is responsible for servicing IGT lottery equipment at retailer locations. Responsibilities include transporting, installing, maintaining, and troubleshooting equipment; communicating with dispatchers; delivering marketing supplies and training retailers. The role requires a valid driver's license, good driving record, and the ability to lift up to 50 pounds. Experience in customer service and technical repairs is needed. The technician must be able to work independently and efficiently, ensuring the smooth operation of IGT equipment and providing excellent customer service.
Must have:
  • 1-2 years customer service experience
  • 1-2 years technical repair experience
  • Valid driver's license and good driving record
  • Ability to lift 50 lbs
  • Troubleshooting and maintenance skills
Perks:
  • Company vehicle
  • Medical benefits (day one)
  • Paid holidays and vacation
  • 401k with employer match
  • Parental leave
  • Gym membership reimbursement
  • Tuition reimbursement

Job Details

Field Service Tech II

Location: 

Madison, WI, US, 53718

Requisition ID:  15563

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit .

Responsibilities

Join the WINNING TEAM at IGT Global! IGT is seeking a Lottery Field Services Technician in Madison, WI. The Lottery Field Services Technician is responsible for servicing IGT equipment at retailer (customer) locations and will be part of our award-winning lottery services organization.

As a Lottery Field Service Technician II at IGT, you will have a unique opportunity to play a crucial role in maintaining and servicing IGT equipment at Retailer locations. Our company is dedicated to delivering flawless lottery experiences to customers, and you will be at the forefront of this mission. In this role, you will be responsible for:

  • Responsible for transporting, installing (if applicable), and maintaining IGT equipment, replacement parts, tools, and other equipment in an organized and structured manner.
  • Attend driver training and follow IGT vehicle policy regarding the use and maintenance of the company vehicle.
  • Maintain equipment to promote continuous operation of IGT equipment.
  • Troubleshoot malfunctioning equipment to restore it to working order in the field. This may include swapping failed equipment, cleaning it, and minor adjustments to the malfunctioning component.
  • Communicate effectively and efficiently with Dispatchers. Accurately report activity, arrival and departure times, problems, details, and resolutions of failures to Dispatch.
  • Deliver marketing supplies and consumable parts such as paper, ribbons, bet slips, etc., and track inventory of these items.
  • Deliver basic training to new retailers or refresher/remedial training to retailers who are performing procedures incorrectly, such as changing paper and ribbon.
  • Complete primary forms for reporting activities, equipment problems, recommendations for procedure improvements, etc

Playing for What Matters Most - You!

IGT employees receive the following employment benefits (all benefits mentioned are subject to policy and eligibility requirements):

  • Company vehicle to take home for work use only (Field Services only, depending on location)
  • Medical benefits on day one of being an IGT employee
  • 12 paid holidays plus two floating holidays per year
  • Three weeks of paid vacation per year, prorated first-year
  • 401K with employer match and 100% vested on day one
  • Company-paid parental leave, life insurance, short-term disability and long-term disability
  • Gym membership reimbursement, free identity theft protection, and tuition reimbursement
  • Responsibilities
  • The Field Service Technician maintains service equipment at Retailer (customer) locations. Responds to dispatches and drives to customer locations within a specified "zone" to deliver supplies and to install, remove, or repair lottery equipment and communication devices.

Qualifications

  • A high school degree or GED equivalent is required.
  • 1 - 2 years of experience in a customer service-related position
  • 1 -2 years of experience in technical repairs
  • Candidates must possess a valid driver's license, have a good driving record, and demonstrate the ability to perceive colors correctly.
  • Physical Requirements: Must climb a ladder and lift and carry equipment weighing up to fifty (50) pounds for a significant distance (e.g., from a parked vehicle to a point within the Retailer's location or the rooftop of the retailer's location). Must be able to sit and drive for prolonged periods, demonstrate skill when working with tools, and work with moving parts and electrical current. May work at heights (rooftop) for equipment installation, work in close quarters, and/or be exposed to inclement weather during some installations.

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

-#LI-LF1

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

 

At IGT, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $31,096 - $67,496.The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.

 

Base pay is only one part of our Total Rewards program.  Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses .  In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.

 

IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit .


Nearest Major Market: Madison

Similar Jobs

Limit Break - Senior Site Reliability Engineer

Limit Break

Tokyo, Japan (On-Site)
3 Weeks ago
Playtech - Customer Success Manager

Playtech

Lima, Callao Region, Peru (On-Site)
3 Weeks ago
Rebellion - Lead Environment Artist

Rebellion

England, United Kingdom (Hybrid)
1 Month ago
Cadence - Senior Cloud Platform Architect

Cadence

San Jose, California, United States (On-Site)
6 Months ago
Maliyo Games - Development Lead

Maliyo Games

Nigeria (On-Site)
5 Months ago
Playtech - Customer Service Associate

Playtech

Sofia, Sofia City Province, Bulgaria (On-Site)
1 Month ago
Google - Executive Business Partner, gTech Ads

Google

Hyderabad, Telangana, India (On-Site)
4 Days ago
Every matrix - Customer Support Specialist

Every matrix

Bucharest, Bucharest, Romania (Hybrid)
3 Weeks ago
Nintendo - Risk Management Specialist (m/f/d)

Nintendo

Frankfurt, Hessen, Germany (On-Site)
6 Months ago
Microsoft - Technical Support Engineer - HCI

Microsoft

Bengaluru, Karnataka, India (Hybrid)
2 Days ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Evolution - QA Department Lead

Evolution

Tallinn, Harju County, Estonia (On-Site)
6 Days ago
Microsoft - Principal Program Manager, Manager - CTJ - TS/SCI

Microsoft

Redmond, Washington, United States (On-Site)
5 Days ago
NVIDIA - Senior Resiliency and Safety Architect

NVIDIA

Santa Clara, California, United States (On-Site)
1 Month ago
Aristocrat Gaming - Delivery Manager - Live Operations

Aristocrat Gaming

Sofia, Sofia City Province, Bulgaria (Hybrid)
4 Days ago
Tencent - Talent Acquisition Intern

Tencent

(On-Site)
3 Months ago
Trackman - Mobile App Developer - Team Sports

Trackman

Denmark (On-Site)
6 Months ago
Paytm - Area Sales Manager - Manager - Bangalore

Paytm

Bengaluru, Karnataka, India (On-Site)
4 Months ago
NVIDIA - Research Scientist - Design Automation

NVIDIA

Hsinchu, Hsinchu City, Taiwan (On-Site)
1 Month ago
CD PROJEKT RED - Senior Cinematic Designer

CD PROJEKT RED

Warsaw, Masovian Voivodeship, Poland (On-Site)
9 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Madison, Wisconsin, United States

Google - Technical Program Manager III, Software Engineering, Platforms and Devices

Google

Mountain View, California, United States (On-Site)
4 Days ago
WebFX - Entry Level Software Engineer

WebFX

Harrisburg, Pennsylvania, United States (On-Site)
6 Months ago
Meta - Product Manager

Meta

Burlingame, California, United States (On-Site)
5 Months ago
ByteDance - Video Pipeline Engineer/Architect- Pico- San Jose

ByteDance

San Jose, California, United States (On-Site)
4 Months ago
WebFX - Jr. Social Media Ads and Analytics Specialist

WebFX

Harrisburg, Pennsylvania, United States (On-Site)
6 Months ago
NVIDIA - M&A and Integration Lead

NVIDIA

Santa Clara, California, United States (On-Site)
1 Month ago
Meta - Hardware Systems Engineer, NPI

Meta

Menlo Park, California, United States (On-Site)
5 Months ago
Google - Software Engineer III, Google Ads

Google

Los Angeles, California, United States (On-Site)
1 Day ago
Google - Software Engineer, JAX External

Google

San Francisco, California, United States (On-Site)
3 Days ago
ByteDance - Software Developer (Routing Verification & Emulation)

ByteDance

Seattle, Washington, United States (On-Site)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Administrative Jobs

Nagarro - Principal Engineer

Nagarro

Mexico (Remote)
6 Months ago
Luma Pictures - Linux Systems Administrator (Mid to Senior Level)

Luma Pictures

Los Angeles, California, United States (Remote)
3 Weeks ago
DNEG - Tech Junior

DNEG

Chennai, Tamil Nadu, India (On-Site)
2 Months ago
The Walt Disney Company - Island Security Guard

The Walt Disney Company

The Bahamas (On-Site)
3 Weeks ago
ION - IT Desktop Support Engineer (Level 2)

ION

New York, New York, United States (On-Site)
6 Months ago
Tesla - Automotive Technician/Mechatronics Technician

Tesla

Bavaria, Germany (On-Site)
2 Months ago
PwC - SAP Management Accounting (CO) Consultant

PwC

Bucharest, Bucharest, Romania (On-Site)
6 Months ago
Tesla - Electrician / Field Service Technician - Supercharging

Tesla

Bristol, England, United Kingdom (On-Site)
2 Months ago
OKX - Senior Agent, Customer Service (German Speaker)

OKX

Budapest, Hungary (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Pioneering the future of interactive entertainment with cutting-edge technology.

West Greenwich, Rhode Island, United States (On-Site)

Michigan, United States (On-Site)

Rome, Lazio, Italy (On-Site)

North Dakota, United States (Remote)

Providence, Rhode Island, United States (On-Site)

North Dakota, United States (Remote)

Rhode Island, United States (On-Site)

Washington, United States (On-Site)

Port Of Spain, Port Of Spain Corporation, Trinidad And Tobago (On-Site)

View All Jobs

Get notified when new jobs are added by IGT

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug