Territory Manager, Owned & Operated - Chicago

As Territory Manager, O&O, you will own the growth, operations, and P&L performance of a single territory within Honor’s Owned & Operated business. Reporting to a General Manager within O&O, this role focuses on execution, team leadership, while implementing operational practices that support care quality and outcomes. This is a hands-on leadership opportunity for a results-driven individual who thrives in a fast-paced environment, dives deep into analytics, and leads teams with purpose—making a tangible difference in the lives of aging adults and their families. This role requires being onsite within Chicago.

About the Team:

At Honor, we are redefining what home care can be — blending world-class operations, innovative technology, and compassionate service to transform the industry. Within Honor, the Owned & Operated (O&O) team is at the forefront of this transformation. The O&O business is a critical part of Honor’s future growth strategy, serving as a testing ground for innovation, operational excellence, and experimentation that elevates care quality and outcomes across the entire Home Instead network.

As a Territory Manager at Honor, you will:

• Business Growth and P&L:
• Support the P&L for the assigned O&O territory, contributing to revenue growth and operational excellence.
• Implement initiatives that contribute to organic YoY growth within the territory.
• Collaborate with management and cross-functional teams to support strategies to increase referral lead generation, improve sales conversion, and engage clients more effectively.
• Operational Excellence:
• Implement operational playbooks that drive consistency and efficiency within the territory.
• Execute standardized processes and resource allocation frameworks.
• Support efforts to standardize reporting and data accuracy within the territory.
• Innovation and Strategy Implementation:
• Support the implementation of new initiatives and operational models within the territory.
• Contribute to data-driven processes within the territory.
• Team Leadership:
• Support and contribute to the development of teams aligned with Honor’s mission.
• Execute goals and expectations set by management within the territory.
• Support collaboration within the territory.

Key Results:

• Growth: Deliver X% growth in hours and revenue in the assigned territory.
• Playbook: Implement metric-driven operating playbooks across sales, recruiting, and care delivery that improve consistency, efficiency, and performance within the assigned territory.
• Team: Support the local leadership bench and frontline team by contributing to hiring the right talent, maintaining performance expectations, and supporting a culture of accountability.

We’re looking for you to bring:

• Competencies:
• Leads High Performance: Works to achieve goals, supports their team, and contributes to a culture of accountability and results.
• Drives Collaboration: Communicates effectively within the territory and contributes to coordinated execution.
• Champions Change with Purpose: Helps teams adopt new processes within the territory.
• Uses Data for Impact: Leverages operational and financial data to inform territory strategy, translating insights into clear priorities, focused actions, and measurable business results.
• Qualifications:
• 4+ years of broad operational experience, including contributing to P&L management and leading or directly managing teams.
• Proven success working in a growth-stage environment, taking initiative to improve operations, support change, and drive continuous improvement.
• Experience executing territory-level initiatives that contribute to YoY revenue growth through improving client retention, increasing lead generation, and improving sales conversion amongst other initiatives.
• Strong analytical skills, diving into complex data to uncover insights, turning them into real-world strategies and actionable steps to drive results and manage performance, with hands-on experience using Excel, and/or other BI tools.

Leadership Principles:

Honor’s Leadership Principles are the foundation of translating our mission into action. These principles define how we show up and make decisions, and how we hire, develop and grow talent. While Honor has 13 leadership principles, the following are particularly relevant to this role:

• Always Push: Leaders set a high bar for themselves and others. They know that mediocrity isn't an option; they set ambitious goals, always strive for better, and commit to delivering top-notch service and outcomes.
• Identify Problems: Leaders have a keen sense that an identifiable problem is present. They identify it, determine the root cause and propose a solution. Leaders ensure solutions are implemented and partner as necessary.
• GSD (get stuff done): Leaders make tangible progress, delivering quality and timely results. When looking at their accomplishments over the course of a month, it's staggering what they have accomplished and how much they have moved the organization forward.
• Fly High & Dive Deep: Leaders operate at all levels. They know when to stay connected to the details to enable execution and when to stay high level and empower others. Leaders audit when data and anecdotes differ.
• Find Those Better Than Themselves: Leaders seek out those that are better than themselves, listen to them, actively engage them in meaningful work and develop them. They recognize exceptional talent and willingly move them through the organization.

Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program.

At Honor, we put people first. Our leadership culture is guided by Leadership Principles that prioritize integrity, compassion, and excellence. We offer a unique opportunity to lead with purpose and make a meaningful impact no matter your role.

Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.