Weekend Technical Support Engineer (Shift Work)

About the role

We are looking for enthusiastic Weekend Technical Support Specialists to provide exceptional customer service and technical support during weekends. This role is perfect for students or those seeking flexible, part-time work. You'll work shifts to ensure 24-hour coverage over the weekend, helping our clients resolve technical issues efficiently and effectively.

Responsibilities

• Deliver outstanding customer service to clients on weekends, covering 24/7 shifts via Skype, JIRA Service Desk, and email.
• Ensure adherence to strict SLAs for response and resolution times.
• Log customer inquiries and escalate issues to appropriate teams when necessary.
• Analyze and troubleshoot product malfunctions, providing clear guidance to users.
• Identify customer needs and offer assistance with specific product features.
• Follow up with customers to confirm resolution of their technical issues.
• Collect and relay customer feedback to internal stakeholders for continuous improvement.

Requirements

• Previous experience in a customer support or technical support role is advantageous.
• Familiarity with help desk software and remote support tools is a plus.
• Fluency in English is essential; additional languages are a bonus.
• Strong communication and problem-solving skills.
• Ability to remain patient and professional, especially when handling complex or challenging cases.
• Flexibility to work weekend shifts, including night hours, as part of a rotating schedule.

Good to know

• This is a weekend job, fully remote, freelance/independent contractor position, ideal for students
• Please make sure to submit your CV English in order to be considered

Why Work for Booming Games

Founder led. Impact driven. Employee centric.
At Booming Games, we're reshaping the iGaming world with our remote-first approach. Our rhythm? Thrilling slot games with captivating features and stunning designs released every two weeks - no exceptions! Here, it's all about co-ownership and real growth. Dive into a diverse team where your input powers every game we craft!

Our perks

• We’re a 100% remote-first company, offering a best-in-class remote experience
• Competitive package
• Dog-friendly offices in Berlin and Malta
• Family-friendly policies
• Career growth opportunities
• Zestful working environment
• Knowledge sharing opportunities
• Dynamic culture surrounded by industry experts
• Company social events for team bonding

Contact

HR Team