911 Data Collection Specialist

As a member of the Emergency Services team, the 9-1-1 Data Collection Specialist interacts with public safety answering points to gather essential PSAP data, completes data entry into the respective systems, and coordinates with internal and external resources to support 9-1-1 services.

ESSENTIAL FUNCTIONS:

• Act as primary POC for public safety interactions
• Perform PSAP Data Collection: Ongoing with yearly data refresh required in support of Sinch’s 911 solutions
• Maintain accurate and complete PSAP information and data collection records within Sinch databases / systems
• Assist with PSAP 10-digit 24x7 emergency number collection and verification
• Participate in PSAP data reconciliations between Sinch systems, identify errors in the data and take the necessary actions to make corrections as quickly as possible
• Assist w/ workload where needed
• Perform other duties as assigned

• 2+ years customer service experience
• Strong organizational skills, and demonstrated attention to detail
• Ability to understand and communicate both technical and business information in verbal and written form
• Excellent verbal and written communication skills
• Able to maintain calm under pressure
• Bachelor's Degree or equivalent work experience.
• Proficiency with Microsoft Office Suite

Preferred

• 2+ years’ experience working with Public Safety Answering Points strongly preferred
• Working knowledge of 9-1-1 solutions and Next Generation 9-1-1 systems strongly preferred
• Working knowledge of PSAP call taking systems (ALI/LDB, CAD, mapping) and operations preferred

• STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants. 

• CARE FOR YOURSELF: Take advantage of our free virtual counseling resources through our global Employee Assistance Program. Your mental health is as important as your physical health. 

• SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants. 

• TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation. 

• PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support. 

• WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you’re the most productive and successful. It’s what you do, not where you work, that matters. 

• MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice. 

The annual salary range for this position is $50,000 - $60,000. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications.

If you’re looking for the next opportunity in your career and want to work for a growing tech company, then apply now!

This role will be accepting applications until January 20th, 2025 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation.