Bilingual Contact Center Senior Specialist

As a Bilingual Contact Center Sr Specialist at Nielsen, you'll work remotely from home, managing relationships with Nielsen panel families. Key responsibilities include recruiting, coaching, and supporting these families to ensure their active participation and data integrity. This involves conducting phone interviews, verifying eligibility, troubleshooting equipment issues remotely, collecting device information, and ensuring accurate data collection. You'll need strong communication and persuasion skills, and you must meet performance goals related to sample quality and customer satisfaction. A quiet workspace, high-speed internet, and flexibility for evening/weekend work are essential, along with mandatory in-person orientation in Mexico City.